PROGRAM STANDARDS & DEVELOPMENT OFFICER

• Job ID: 58032
• Job Category: Operations & Maintence
• Division & Section: Parks, Forestry & Recreation, PFR CPDD Capital Proj Design & Delivery
• Work Location: Metro Hall, 55 John Street, Toronto
• Job Type & Duration: Full Time Permanent 
• Salary: $87,800 - $116,745
• Shift Information: Mon - Fri, 35 hours/week
• Affiliation: Non-Union
• Number of Positions Open: 1 
• Posting Period: 3-Sept-2025 to 17-Sept-2025 
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The Program Standards & Development Officer is a strategic driver of transformation, responsible for embedding a culture of continuous improvement and innovation within the Parks, Forestry & Recreation division. Reporting to the Senior Project Manager, CPDD, this role combines the discipline of structured change management with the creativity of solution design to ensure that new processes, systems, and ways of working are adopted successfully and deliver measurable value.

This is an opportunity for a forward-thinking change leader to shape the future of service delivery across multiple operational areas—including parks, recreation, facility operations, and fleet management—by building the frameworks, tools, and engagement strategies that make change stick.

Major Responsibilities

• Develops and implements detailed processes, business requirements, plans and recommends transformative initiatives.
• Manages assigned projects, ensuring effective teamwork and communication related to process improvement and change management.
• Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other "best in class" entities.
• Improves the CPDD's operating performance through the development and implementation of process efficiencies, operational and service standards, financial cost savings, and standardization of procedures, researching and evaluating service delivery systems, development of alternative revenue generation projects and harmonized operational policy and procedure manuals.
• Undertakes and helps implement processes and service harmonization for CPDD, parks, recreation, facility operations and fleet management.
• Ensures the quality and consistency of service standards in all operating districts through the development, monitoring and evaluation of processes and program standards (e.g., risk management initiatives, orientation of staff to new service standards, change management).
• Resolves conflicts and manages internal issues with district staff and private companies with business relationships affecting the Division.
• Leads and manages project teams of management and union staff to develop program standards, new service directions, operational policies and guidelines, with responsibility for project team budgets, expected outcomes and performance management.
• Manages the processes of the collection, storage and documentation of various data required by CPDD, including: tracking, developing data collection protocols and templates for tracking and compiling data on CPDD programs, assets and services.
• Develops requests for proposals and specifications for alternate service delivery for specific service areas (e.g., RFQs and RFPs).
• Develops or assists with marketing / communication plans and public awareness campaigns for new initiatives and service harmonization projects

Key Qualifications:

1. Post-secondary education in Business Administration, Organizational Development, Industrial Engineering, or a related discipline—or an equivalent combination of education and experience. PMP certification would be considered an asset.
2. Considerable experience leading complex transformation initiatives and organizational change programs in multi-stakeholder environments. Or Considerable experience successfully building stakeholder relationships and securing buy-in on change initiatives at all organizational levels with the ability to engage, influence and negotiate. Prosci Change Management Certification or equivalent would be considered an asset.
3. Considerable experience in business process improvement, organizational design, and operational standardization, with measurable results achieved.
4. Considerable experience leading projects while applying project management principles,  and best practices. Experience using Agile, or Lean Six Sigma would be considered an asset.
5. Proficiency in Microsoft 365 (Excel, Word, PowerPoint, Outlook) and familiarity with Microsoft Power Platform and Copilot as tools for digital transformation.
6. Exceptional stakeholder engagement and facilitation skills, with the ability to influence at all levels of the organization.
7. Outstanding analytical and communication skills, able to synthesize complex information and present it clearly to diverse audiences.
8. Ability to travel to multiple City work locations, including park operations yards and facilities, as required.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.