PROGRAM SUPPORT TRAINEE

• Job ID:  61685
• Job Category: Administrative and Customer Service
• Division & Section:  Economic Development & Culture, EDC Entertainment Industries
• Work Location: 100 Queen Street West and various, Toronto
• Job Type & Duration: Part-time vacancies - Temporary (6 months approximately)
• Hourly Rate and Wage Grade: $21.59 - $23.50 per hour, TFT001, Wage Grade 79T1
• Shift Information: Monday to Sunday, 35 Hours per week
• Affiliation: Local 79 Unit B PT
• Number of Positions Open: 7
• Posting Period: March 4 2026 to March 18 2026
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Information Session:

All interested applicants are invited to attend a Virtual Information Session designed to provide you with a comprehensive overview of the Program Support Trainee and Public Outreach Trainee role(s) within the Economic Development and Culture Division. This session will provide you with an opportunity to:

Learn About the Role: Gain a deeper understanding of the Program Support Trainee and Public Outreach Trainee position(s) and the core responsibilities.

Connect with Hiring Managers: Interact with our Hiring Managers who will discuss the qualities and skills we value in candidates for this role.

Ask Questions: We encourage you to come prepared with any questions you may have about the role or the organization.

Date: Friday,  March 13, 2026

Time: 12:00 pm – 1:00 pm

Register Below:

Microsoft Virtual Events Powered by Teams

Toronto is Canada's largest city, the fourth largest in North America, and home to a diverse population of about 3 million people. Consistently ranked one of the world's most livable cities, we are a global centre for business, finance, arts, and culture, and are proud to be a Host City for the upcoming FIFA World Cup. Join the award-winning Toronto Public Service as Program Support Trainee within our Economic Development and Culture Division. This position is an important part of Information Services, a portfolio of programs in the Visitor Economy Office that seek to improve visitor experience and cultural/economic impact in Toronto. Program Support Trainees are central in delivering direct outreach to welcome and inform tourists, newcomers, and residents and to support people and organizations that work with visitors. We are seeking an enthusiastic, outgoing individual with Toronto knowledge and a passion to connect with visitors.

Major Responsibilities:

Your primary responsibilities as a Program Support Trainee will be varied. Specifically, you will:

• Travels to various locations and/or attend special events with staff to distribute and provide information and answer general questions.
• Assist with packing, loading, lifting, moving, delivering, setting up, maintaining and unpacking supplies, equipment, furniture, etc
• Provide information, documents requests/findings for information and directs inquiries to appropriate staff to answer questions/handle requests.
• Locate, searches, records, photographs, inputs and maintains data, field notes, sketches, etc.
• Assist with collecting data and assembling information packages for various projects/assignments/operations.
• Assist with organizing and presenting data collected. May utilize various software packages.
• Assist with packing, delivering, setting up displays, equipment, supplies, etc.
• Assist others with drafting documents, correspondence etc.
• Assist with mail/supply collection, inventory, sorting and distribution.
• Assist with various office functions.

Key Qualifications:

• Post-secondary education in a discipline pertinent to the job function (i.e. hospitality, business, marketing, tourism or other relevant field), or an approved combination of education and experience. 
• Experience engaging with the public and providing front-line customer service in a marketing or tourism-related position or as a promotional representative. 
• Experience using Microsoft Office Suite (e.g., Word, Excel, PowerPoint, and MS Outlook).

You must also have:

• Strong overall knowledge of the City of Toronto including its tourist attractions, cultural institutions and entertainment offerings, neighbourhoods and shopping districts, festivals and events, public transit system and major roads. 
• Excellent interpersonal skills and communication skills with the ability to interact with staff and clients in an efficient and diplomatic manner, in-person, email and over the phone.
• Ability to provide directions by reading and utilizing a map
• Ability to use technology and computer software such as Microsoft Office Suite and the ability to research information.
• Outgoing personality and ability to engage the public.
• Ability to work independently and cooperatively within a team setting.
• Excellent time-management, organizational and problem-solving skills.
• Ability to lift/move boxes of brochures up to 50 LBS.
• Strong interpersonal skills with the ability to communicate effectively.
• Ability to communicate in multiple languages would be an asset.
• Certification in Standard First Aid/ CPR Level C would be an asset.
• Flexibility to work day, evening and weekend shifts.
• Must be available to work a minimum of four shifts per week, including weekends, although not guaranteed. 

Please Note: This position requires frequent travel throughout the city in a truck and trailer, the ability to lift heavy objects, walk and stand for long periods of time and work in various outdoor work environments.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.