PROJECT COORDINATOR

Job ID: 62587
Job Category: Project Management
Division & Section: Municipal Licensing & Standards, MLS Investigation Services
Work Location: 1530 Markham Road; 821 Progress Avenue/1300 Sheppard Avenue West/ 146 The East Mall/ 433 Eastern Avenue
Job Type & Duration: Full-time, Permanent
Salary Range: $87,800.00 - $116,745.00
Hiring Zone: $92,927.00 - $100,753.00
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 2
Posting Period: 04-Mar-2026 to 18-Mar-2026

Municipal Licensing and Standards (MLS) is seeking two Project Coordinators to provide coordination and strategic support across distinct service lines within the Division. One position, within the Investigation Services service line, will support coordinated compliance and enforcement activities across a range of portfolios, including complex, city-wide initiatives such as the Rat Response Plan. The second position, within Toronto Animal Services, will advance the City's Coyote Coexistence and Response Strategy through education, outreach, operational coordination, and support for key environmental initiatives.

In both roles, the Project Coordinator will be responsible for providing coordination and strategic support on a range of divisional projects, initiatives, and issues, contributing to the strategic goals and objectives of the Division. This includes planning, designing, and coordinating divisional and corporate projects; implementing detailed project plans; supporting service improvements; and ensuring effective collaboration with internal and external partners.

These positions play a pivotal role in supporting MLS’s mandate by facilitating streamlined processes, strengthening program delivery, and enabling consistent, high‑quality service outcomes across the Division.

Major Responsibilities:

• Implements detailed plans and recommend policies and procedures regarding program specific requirements.
• Monitors the progress of applications through the process and identify applications at risk of missing customer service standards.
• Conducts research into assigned areas ensuring that such research considers developments within the field, corporate policies & practices, and legislation.
• Effectively manages time and priorities, coordinating a large number of applications using several program systems.
• Coordinates and tracks performance metrics related to the City-wide delivery of the application review process.
• Oversees assigned projects, ensuring effective teamwork and communication, high standards of work quality, organizational performance and continuous learning.
• Monitors changes to corporate policies and procedures and determines impact on operations.
• Prepares regular reports with trend analysis to the Management Team on such issues as Customer Services measures, application processes and Information Management.
• Acts as a liaison between agencies, applicants, and other stakeholders with respect to the coordination of applications and operational issues in order to establish and maintain effective partnerships.
• Researches and reports on a range of new projects and initiatives as they arise with respect to application coordination.
• Deals with highly confidential matters such as labour relations, human resources and hiring.
• Makes recommendations to divisional management to support management functions and improve efficiency and effectiveness of service delivery in regard to service optimization and business process simplifications that could result in alternate service delivery, changes in staffing levels, restructuring, and resource allocation.
• Identifies priorities and develops appropriate responses within the Division on issues such as FOI, labour disruption plans and other sensitive issues.
• Leads staff teams for unique projects, such as Customer Service Improvement, Employee Engagement, with responsibility of training staff.
• Represents the division on Divisional and Corporate workgroup and committees such as Information Management, Business Continuity, Customer Service, Access, Equity & Human Rights.
• Coordinates and maintains ongoing tracking and follow up on Service Area directives with Divisional Management Team such as management information reports, health and safety initiatives.
• Prepares documents for Divisional Management by conducting research, analysis and scrutiny of all applicable materials.
• Acts as a liaison between the division and other divisions across the City, with respect to divisional and operational issues in order to establish, maintain and develop linkages to other divisions, agencies and boards to ensure effective partnerships within the corporation.
• Attends meetings on behalf of the Supervisor when requested.
• Coordinates and supports the work of divisional and corporate initiatives related to the division.
• Organizes divisional team meetings, events and various communication material as required.
• Makes presentations to senior divisional staff ensuring information on divisional and corporate initiatives and policies is disseminated/understood.
• Provides direction and composes content for the division's website (internal/external), working with Communication staff through design and production.
• Develops reports for Council and briefing Notes for Senior Leadership Team.
• Liaises and consults regularly with Business Transformation and TSD teams to address routine and intermittent system issues and consistently makes technological system recommendations to enhance operations.
• Prepares high level summaries as requested in response to escalated complaints, media inquiries, and legal matters.
• Performs other assigned duties as requested and needed.

Key Qualifications:

1. Postsecondary education in a field relevant to the role (e.g., project management, environmental studies, public administration, policy, regulatory compliance, ecology, etc.) or an equivalent combination of education and/or experience.
2. Considerable experience coordinating and managing projects, timelines, deliverables, and operational processes in fast-paced environments, including experience supporting regulatory, compliance, enforcement, environmental, or service delivery initiatives.
3. Considerable experience conducting research, analyzing data or issues, interpreting and applying relevant legislation or policies, and preparing reports, presentations, briefing notes, and recommendations.
4. Experience collaborating and communicating with diverse stakeholders including staff, community groups, external partners, enforcement personnel, and senior leadership.
5. Experience planning or delivering public engagement, outreach, communication, training, or operational improvement initiatives.
6. Must possess and maintain a valid Province of Ontario Class G Driver’s License and be able to obtain and maintain a City of Toronto Operator’s Permit for assigned vehicles and equipment.
7. Ability to supervise, support, or train staff or project teams.
8. Knowledge of, or education related to environmental initiatives, integrated pest management, wildlife education, outreach, biodiversity, conservation, regulatory compliance, or enforcement program delivery.
9. Strong written, verbal, presentation, facilitation, interpersonal, analytical, problem-solving, and conflict resolution skills.
10. Proficiency with office and project-related technology (e.g., Excel, Word, PowerPoint, Adobe, databases, case management or project tracking systems).
11. Knowledge of applicable legislation and policies (OHSA, AODA, MFIPPA, and relevant regulatory or municipal policies).
12. Ability to work under pressure, manage competing priorities, and meet deadlines in a complex operational environment.
13. Ability to handle confidential or sensitive information with discretion.
14. Commitment to equity, diversity, and inclusion.
15. Ability to work comfortably around animals and in shelter, field, or wildlife-related environments, if required.
16. Willingness to work evenings, weekends, or travel across Toronto as required.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.