PROJECT DIRECTOR

Major Responsibilites:

Reporting to the Executive Director of the Housing Secretariat, the Project Director will be a leader in identifying, addressing and ensuring timely response to resolve ongoing and emerging issues, responding to media requests, and liaising with Members of Council and their staff, and with senior City staff and the public on behalf of the Executive Director, as required.

As the Project Director, Issues Management, you will:

• Develop, implement and monitor effective risk and issues management strategies, policies and procedures, and provide direction and training to staff on appropriate responses and procedures. You will also be expected to anticipate, identify and manage emerging issues and challenges.
• Develop, design and implement functional policies and programs that make major changes in overall business performance of the Housing Secretariat based on long-term needs.
• Direct the development and implementation of divisional change management strategies, including training, communications and staff engagement initiatives, and work with divisional extended management team to manage organizational and programmatic changes in the Housing Secretariat.
• Contribute to the continuous improvement of divisional performance through analysis and the development and implementation of sound management practices and procedures.
• Participate and contribute to the Division's strategic planning, develop strategic business plans and organizational performance indicators, monitors and identify risk mitigation in a collaborative way with input from key stakeholders, and establish reporting requirements to provide strategic oversight.
• Leads and motivates a diverse workforce, ensures effective teamwork, provides resolution to controversial labour relations issues, ensures high standards of work quality and organizational performance,continuous learning and encourages innovation in others.
• Provides input to the Division's annual budget, and ensures that expenditures are controlled and maintained within approved budget limitations.
• Build effective and collaborative working relationships with the Division's senior management team, managers and project managers, staff from other City divisions and external stakeholders, sector partners and others to promote a commitment to continuously evolving and improving our approaches and practices as well as to innovations in housing policy and delivery.
• Inform the design, development and implementation of program changes, new policy and/or programs or pilot projects, to ensure equitable access to service and improved housing options.
• Advocate for equitable access and increased availability of affordable housing, and improved housing stability for people at risk of or experiencing homelessness.
• Provides leadership to promote excellence in customer service, effective and efficient service delivery models and accountability at all levels of the service experience.