PROJECT MANAGER (Outreach & Accessibility) ELECTION SERVICES

• Job ID: 54708
• Job Category: Governmental Affairs
• Division & Section: City Clerk's, City Clerk's Elections Services
• Work Location: 89 Northline Rd., Toronto.
• Job Type & Duration: Temporary, Full-Time Vacancy (contract runs through to December 2026)
• Salary: $103,431.00 to $141,247.00
• Shift Information: Monday to Friday, 35 hours per week - Hybrid available during some phases of this contract term
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 26-May-2025 to 08-June-2025

Reporting to the Manager of Toronto Elections, the Project Manager of Outreach and Accessibility initiates, plans, implements, and manages portfolio projects related to the municipal election and by-elections, ensuring legislated requirements are met.

The ideal candidate will have considerable experience engaging with diverse communities and providing meaningful outreach to a wide range of Toronto residents, including equity-deserving and vulnerable populations.

Major Responsibilities:

• Develops, implements, and leads community outreach, public engagement, and education strategies and programs to raise awareness of the City's democratic process among Toronto's diverse communities, ensuring eligible electors and candidates understand their rights and responsibilities to participate in municipal elections.
• Develops, implements, and leads communications plans and tactics that support election outreach and education initiatives to engage internal and external audiences with a focus on accessibility and diversity.
• Provides expertise and leadership in the development and implementation of the Election Accessibility Plan in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), including the Integrated Accessibility Standard in the areas of customer service, employment, information and communication, plus developing tools to build on access, equity, diversity, and human rights within all election functions.
• Identifies and addresses issues and barriers to voting that diverse communities across Toronto may face, including youth, seniors, persons with disabilities, ethno-cultural communities, 2SLGBTQ+ communities, people experiencing homelessness, and other equity-deserving groups.
• Leverages existing relationships and builds new strategic partnerships with key City divisions and community organizations to reach diverse communities across Toronto.
• Manages stakeholder relations, including communications with internal and external partners, City divisions, City agencies and corporations, corporate partners and other public sector organizations.
• Travels to various work locations to set up and attend a diverse range of events, engaging with residents on behalf of Toronto Elections.
• Prepares and delivers presentations and facilitates consultations with the public, community groups, external election clients, various levels of city staff, other levels of government, and other stakeholders regarding election issues.
• Maintains a thorough awareness of the vision, mission, and strategic direction of the City Clerk's Office (CCO) and its services, the City Clerk's duties and responsibilities under the Municipal Elections Act, 1996 (MEA) and the unique qualities and responsibilities of working in a political environment with elected officials and stakeholders while ensuring cultural sensitivity.
• Supervises the day-to-day operational work of all assigned staff, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Ensures assigned staff are in compliance with the AODA, Occupational Health & Safety Act, and all relevant legislation and associated regulations.
• Evaluates all aspects of service delivery, performance measures and reporting to senior management with recommendations for service improvements.
• Monitors assigned budgets ensuring expenditures are controlled and maintained, including procurement oversight, cost evaluation methodologies, and performance evaluation criteria in accordance with approved corporate limitations, policies, and guidelines.
• Responds to issues as they arise within projects and under scrutiny by the media, the public and members of Council.
• Prepares reports for Committee and Council, and compiles presentations for the Senior Election Management Team and addresses questions and concerns.
• Represents the City Clerk and Deputy City Clerk in meetings with a wide and diverse range of internal and external stakeholders, City divisions, community groups, sponsors, senior staff, elected officials, and other levels of government.
• Assists with the work of the Manager, Toronto Elections in their absence.
• Works evenings, statutory holidays and weekends as required.

Key Qualifications
Your application must describe your qualifications as they relate to:

1. Post-secondary education in Communications, Public Affairs, Human Services, Project Management or approved equivalent of education and experience related to the job function.
2. Considerable experience managing and implementing community outreach, education and public engagement project plans, including the preparation of progress reports, research, conducting public consultations, events, workshops, meetings, and training on a variety of topics for partners, stakeholders, and senior staff.
3. Considerable experience developing and maintaining innovative partnerships with diverse community organizations, including persons with disabilities, ethno-cultural communities, youth, seniors, 2SLGBTQ+ communities, people experiencing homelessness, and other equity-deserving groups.
4. Experience providing expertise in applying relevant provisions of the Accessibility for Ontarians with Disabilities Act (AODA), Integrated Accessibility Standard, Human Rights Code, and Occupational Health and Safety Act to the areas of customer service, employment, information and communication
5. Highly developed oral and written communications, as well as strong presentation and public speaking skills.
6. Possession of a valid Province of Ontario class "G" driver's licence and access to a personal vehicle is mandatory for event execution.
7. Highly developed negotiation and interpersonal skills to manage complex, sensitive, and confidential issues related to accessibility and equity.
8. Experience with a variety of software packages including Microsoft Office Suite (Word, Excel, and PowerPoint).
9. Excellent organizational skills, with the ability to work independently with minimal supervision and cooperatively as a member of a team.
10. Ability to work evenings, statutory holidays and weekends as required and travel to various work locations.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.