PROJECT MANAGER CITY CLERKS OFFICE (Public Education)

• Job ID: 60220
• Job Category: Project Management
• Division & Section: City Clerk's, City Clerk's Strat Protocol & Ext Rel
• Work Location: City Hall, 100 Queen Street West, Hybrid in accordance with City of Toronto Hybrid Work Policy.
• Job Type & Duration:1 Full-Time Permanent, 1 Full-Time Temporary (12 month) Vacancies
• Salary: $103,431.00 - $141,247.00
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 2
• Posting Period: 29-Sept-2025 to 14-Oct-2025

Are you interested in playing a lead program management role in the development and delivery of the City of Toronto’s public education and tour program for Toronto communities? Are you an experienced program manager who is passionate about public participation in local decision- making? Are you an out-of-the-box thinker who is interested in growing innovative programs that inspire others to participate in local government? Consider joining the City Clerk's Office as the Project Manager City Clerk’s Office (Public Education).

Reporting to the Manager, Partnerships and Community Relations (Public Education), you will be part of a team that creates meaningful, inclusive, and accessible public education programs that help residents understand what local government is, how it works, and how they can get involved, enhancing public participation in local decision-making. The team works to empower communities to use knowledge about their rights, responsibilities and the workings of local government to push for fairness and equality in policies affecting all Torontonians, improving social cohesion and justice for marginalized and underrepresented groups.  

As the Project Manager, City Clerk's Office (Public Education), you will support the tactical delivery of the public education and tour program. Within a high-profile community relations context, you will help build and maintain partnerships to shape and implement successful public education programs that respond to the evolving needs of Toronto communities.

Major Responsibilities:

Program Management & Delivery

• Ensures programs are delivered in alignment with the City of Toronto's public education priorities and programs and expansion/development initiatives.
• Provides professional expertise and program management skills in the development and effective implementation of the City Clerk's Office projects and initiatives including City of Toronto effective public education programs.
• Develops, manages and implements detailed program plans and recommends policies regarding program specific requirements.
• Prepares and presents program progress reports regularly to the management team and other stakeholders and staff.
• Manages and provides leadership in project development from inception stage to final design, while ensuring accurate application or compliance with all relevant corporate and City Clerk's Office policies and procedures as well as best practices.
• Develops, recommends and administers program budgets and ensures that expenditures are controlled and maintained within approved budget limitations. Develops and implements project control systems, procurement oversight, cost evaluation methodologies, performance evaluation criteria, in accordance with approved corporate policies and guidelines.
• Oversees procurement processes by developing specifications, issuing solicitations, evaluating proposals, awarding contracts, negotiating terms, and ensuring compliance with City policies and stakeholder agreements to meet organizational objectives.
• Maintains a thorough awareness of the vision, mission and strategic directions of the City Clerk's Office and its services and mandate.
• Oversees multi-disciplinary team to oversee the delivery of high-quality project management service on City Clerk's Office projects/functions/activities. Ensures effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others. May supervises, motivate and train assigned staff,
• Acts on behalf of manager in his/her absence.
• Works overtime and provides coverage as required.

Community & Organization Engagement and Relationship Building

• Plans and delivers public education activities and civic engagement initiatives and programs.
• Cultivates and retains strategic relationships with stakeholders which may include community, academia, corporate representatives, media partners, local businesses, politicians and staff, and internal senior level management.
• Develops, coordinates and approves effective communication activities/mediums for all levels of staff in the division and stakeholders. Communicates any risks and issues; makes recommendation on course of action and ensures management team is apprised of issues impacting the delivery of projects/initiatives and any potential impact on the City Clerk's Office and stakeholders.
• Represents the Section and Division in meetings with a wide and diverse range of internal and external stakeholders, City Divisions, community groups, sponsors, senior staff, elected officials and other levels of government.
• Understands the unique qualities and responsibilities of working in a political environment with Elected Officials and with various stakeholders in a positive manner insuring culturally sensitivity.
• Manages issues as they arise within projects and during delivery of projects, and activities under close scrutiny by media, public and members of Council with the potential for damaging results, misinterpretation or poor perception. Negotiates and implements innovative solutions to complex project challenges involving multiple stakeholders to achieve assigned objectives.

Research & Analysis

• Researches, monitors and reports on relevant developments and trends and changes to corporate policies and practices, legislation and initiatives by other levels of government; provides analysis, advice and support on confidential and sensitive information affecting City relationships and reputation; assesses resource requirements to support option development and implementation; and proposes improvements to processes and policies.
• Identifies approaches, concepts and methods of analyzing complex, and sometimes competing issues, and provides expert professional and technical advice as required.
• Identifies and analyzes current projects, business processes and practices; prepares gap analysis and needs assessments and recommends overall solutions for business initiatives, collaborating with other sections and divisions on like needs to ensure the most efficient solution. Provides knowledge transfer on business processes and procedures related to new technical solutions, as required.

Ensures the quality of work and service meets corporate and divisional standards and employees are trained to perform work and are in compliance with all legislative regulations that apply, such as Accessibility for Ontarians with Disabilities Act (AODA), Workplace Hazardous Materials Information System (WHMIS), MFIPPA, Records Management and the Occupational Health and Safety Act (OHSA), etc.

Ensures work is undertaken in a manner that supports City compliance with relevant codes, regulations and policies. The above reflects the general details considered necessary to perform the principle functions and shall not be construed as a detailed description of all the work requirements inherent in the job.

Key Qualifications:

• 1. Post-secondary education in a discipline pertinent to the job function (e.g. public administration, civic engagement, education, communications, community relations, or combination of education and experience in a large, complex organization.
  2. Extensive experience in program management within public education or similar area including experience identifying public education gaps and applying technological solutions.
  3. Extensive experience developing partnerships with internal and external stakeholders across the Divisions, community, and academia.
  4. Considerable experience applying an equity, diversity, inclusion and reconciliation lens in program delivery and/or research.
  5. Excellent stakeholder management, relationship building and communication skills with ability to work in a high-profile community relations environment.
  6. Strong analytical, decision making and problem-solving skills.
  7. Demonstrated commitment to high performance, continuous improvement and innovation.
  8. Demonstrated commitment to equity, diversity, inclusion and reconciliation in all areas of responsibility.
  9. Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.