PROJECT MANAGER TECHNOLOGY SERVICES(IAM/PAM)

• Job ID: 57755
• Job Category: Foundation & Tech Infra Port Delivery
• Division & Section: Technology Services
• Work Location: Metro Hall, 55 John St, Toronto
• Job Type & Duration: Full time temporary (12 months)
• Salary: $113,683-$155,216
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 03-Sept-2025 to 17-Sept-2025
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The Privileged Access Management (PAM) project objective is to enhance PAM, manage privileged access, and maintain security standards. By implementing advanced controls, comprehensive workflows, and integration capabilities, the targeted services will enable City to effectively manage and monitor privileged access across critical systems and applications. PAM project will target to deploy an automated, pre-packaged SaaS based solution in the cloud that can scale across the City which will cater privileged accounts, users, and assets to improve security and compliance.

The Project Manager is required to accomplish the Privileged Access Management project's deliverables within the planned schedule. Due to the size and scope of the project, we require a dedicated Project Manager to support the project in consultation with key stakeholders. The Project Manager is expected to play a pivotal role in the successful execution of a robust IAM and PAM practices.

Major Responsibilities:

The PM’s responsibilities and expectations encompass the following:

•  Implements a Privileged Access Management (PAM) solution to improve the security and oversight of privileged access to our systems and networks.

•  Aligns privileged access management with the organization's overall security and governance strategy.

•  Increases visibility and control over privileged activities by implementing logging and auditing capabilities.

•  Meets regulatory compliance requirements for privileged access by aligning with relevant industry standards and regulations.

•  Improves overall efficiency and effectiveness of IT operations by centralizing the management of privileged access.

•  Reduces the risk of unauthorized access and misuse of privileged credentials by discovering malicious accounts and implementing strong authentication methods.

•  Aligns and coordinates with other Identify Management and Cyber Security initiative and Identity Access Management.

•  Ensures project technical deliverables arrive within agreed scope, quality, timelines, and cost using project management tools and methodologies.

•  Leads and manages the development of detailed scope requirements, budgeting, resource management, planning and scheduling, monitoring, and reporting progress; managing and mitigating issues and risks; reviewing, preparing and executing change requests.

•  Develops, manages and reports on detailed project plans of varying levels of complexity that make major business transformations.

•  Leads, facilitates and contributes to the design, creation, development and sustainment of corporate standards for Information Technology, including formalized project management methodology, change management, application development and migration.

•  Manages, motivates and trains the unit's staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.

•  Supervises the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and controls vacation and overtime requests. Monitors and evaluates staff performance, recommends disciplinary action when necessary.

•  Leads, participates in or oversees the preparation of or prepares project budgets and provides financial management such as sole source requests; contract negotiations; leasing agreements; business cases; feasibility and cost/benefit analysis.

•  Oversees, participates or supports in recruitment selection, training and supervision of assigned project staff.

•  Leads, participates in or oversees the preparation of, or prepares and/or supervises the preparation of various formal contractual documents such as: Request for Expression of Interest (REOI), Request for Information/Proposal/Quotation/ Resource (RFI/P/Q/R), Statement of Work (SOW), Memorandum of Understanding (MOU) and Service Level Agreements (SLA).

•  Provides leadership in the evaluation, selection and recommendation of technical solutions and professional services; manages vendors and contractors in the overall solution delivery process.

•  Identifies and develops cross departmental/divisional initiatives to produce synergies and economies of scale.

•  Negotiates with Executive and senior management, clients and various stakeholders often with competing and conflicting goals, objectives and priorities.

•  Manages and administers consultant/contractors and projects/contracts, implements quality assurance/quality control procedures, authorize payments and recommends additional payments in accordance with the City's financial authority and by-laws or contract terms.

•  Negotiates and documents project changes involving scope, timelines, and budget.

•  Reviews, tracks, evaluates, and reports on consultant and/or contractor progress, expenditures and performance to ensure adherence to project schedule, budget, scope, and contract terms.

•  Adheres to the principles of the Project Management Institute (PMI) and PMI's Code of Ethics and Professional Conducts to develop and organize project protocols, procedures, relationships, and performance objectives to promote and achieve targets.

•  Promotes standardization in areas relating to project administration, documentation, progress tracking and technical designs.

•  Assesses and recommends scalable multi-jurisdictional business and technical solutions that meet client and business requirements in the context of corporate standards, policies and procedures for information technologies and architectures. This includes determining requirements, conducting research and evaluations, and obtaining all approvals and signoffs.

Key Qualifications:

1. A post-secondary education in Computer Science or an equivalent combination of education and extensive experience in Infrastructure and/or System Architecture in a strategic development environment.
2. Extensive Project Management experience in all facets of technology (unit, functional, integration, system, regression, penetration, and performance) is required.
3. Experience in IAM/PAM/ Cyber Security project deliveries in large enterprise environments.
4. Experience in the successful execution of enterprise-wide technology projects across multiple sections, units, stakeholders and teams.
5. Experience in managing Cloud Technology projects, IaaS, PaaS, etc.
6. Project Management Professional (PMP) certification is required.
7. Ability to manage project teams or supervising staff, including performance management, team coordination, and fostering a high-performing work culture.
8. Knowledge of security concepts and technologies in the wider Identity and Access management space
9. Strong verbal and written communication skills with the ability to influence.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.