Project Manager, Technology Services

Job ID: 46807

Job Category: Project Management

Division & Section: Technology Services, Project and Strategy Delivery

Work Location: 55 John Street, Toronto

Job Type & Duration: Full-time, Temporary Vacancy (12 months)

Hourly Rate and Wage Grade: $112,280.00 - $149,247.00
Shift Information: Monday to Friday, 35 hours per week

Affiliation: Non-Union
Number of Positions Open: 1

Posting Period: 26-APR-2024 to 10-MAY-2024
 

Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities. As the fourth largest city in North America, Toronto is a global leader in technology, finance, film, music, culture, and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses.
 

Leading the way in modernizing City of Toronto services via strategic investment, digital transformation and IT systems management, our Technology Services Division partners and collaborates with all City divisions (some with their own in-house IT teams), to deliver innovative IT business solutions and a secure, reliable IT infrastructure in support of City programs and services. As an experienced Project Manager, Technology Services, you’ll play a key role within the Division by providing direction, leadership and guidance to project teams and managing the design, procurement, integration and implementation of solutions that support the organization and deliver value for our clients. The City prefers to implement off the shelf solutions wherever possible, but occasionally custom developed solutions may be required.  At the same time, your ‘big picture’ focus will enable you to identify and develop cross-divisional initiatives to produce synergies and economies of scale.
 

Having managed all aspects of transformational enterprise-wide IT projects in complex, multi-departmental environments, you’re well prepared to develop, design and implement functional policies and programs for major business transformation and performance improvement projects based on the City's strategic directions and business long-term needs. This will include determining project requirements, conducting research and evaluations, preparing and executing RFPs, obtaining all approvals and signoffs, and developing, managing, and reporting on detailed project plans of varying levels of complexity.

Your strengths as a manager of people and resources will be evident as you lead teams of technical staff, client representatives, contractors, consultants, vendors and other intra/interdivisional stakeholders to implement projects effectively. We’ll rely on you to lead and manage the development of detailed scope requirements, budgeting, resource management, planning and scheduling, progress monitoring and reporting, manage and mitigate issues and risks, and review, prepare and execute change requests. This all-encompassing project management role will see you leading, participating in, overseeing, or carrying out the preparation of project budgets and providing financial management such as sole source requests, contract negotiations, leasing agreements, business cases, and feasibility and cost/benefit analyses.
 

A certified Project Management Professional, you’ll confidently lead, facilitate, and contribute to the design, creation, development and sustainment of corporate standards for Technology Services, including formalized project management methodology, change management, application development and migration, as well as oversee, participate in, or support project staff recruitment, training and supervision.  Your technical expertise will prove equally valuable as you inform and educate senior managers, business users and technology peers on technology trends, and the effective use of business and technology solutions and information management.
 

Major Responsibilities

• Leads and manages technology projects in all stages of the project lifecycle to support the organization and deliver value to our clients.
• Leads and manages in the development of detailed scope requirements, budgeting, resource management, planning and scheduling, procurement, monitoring and reporting progress; managing and mitigating issues and risks; reviewing, preparing and executing change requests.
• Develops, manages and reports on detailed project plans of varying levels of complexity that make major business transformations. Leads, facilitates and contributes to the design, creation, development and sustainment of corporate standards for Technology Services, including formalized project management methodology, change management, application development and migration.
• Manages all aspects of assigned projects, including the project charter, project plan and schedule, progress, budget, risk management, issue management,
• Manages and administers consultant/contractors and projects/contracts, implements quality assurance/quality control procedures, authorize payments and recommends additional payments in accordance with the City's financial authority and by-laws or contract terms.
• Leads, participates in or oversees the preparation of or prepares project budgets and provides financial management such as sole source requests; contract negotiations; leasing agreements; business cases; feasibility and cost/benefit analysis.
• Leads, participates in or oversees the preparation of or prepares and/or supervises the preparation of various formal contractual documents such as: Request for Expression of Interest (REOI), Request for Information/Proposal/Quotation/Resource (RFI/P/Q/R), ITAPP, Statement of Work (SOW), Memorandum Of Understanding (MOU) and Service Level Agreements (SLA).
• Reviews, tracks, evaluates and reports on consultant and/or contractor progress, expenditures and performance to ensure adherence to project schedule, budget, scope, and contract terms.
• Develops, designs and implements functional policies and programs for major business transformation and performance improvement based on City's strategic directions and business long-term needs.
• Manages, motivates and trains the unit's staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work.  Authorizes and controls vacation and overtime requests.  Monitors and evaluates staff performance, approves salary increments and recommends disciplinary action when necessary.
• Develops, recommends and administers the annual budget for the project(s), and ensures that the unit's expenditures are controlled and maintained within approved budget limitations.
• change management, resource management, quality review/best practices.
• Oversees, participates or supports in recruitment selection, training and supervision of assigned project staff.
• Provides leadership in the evaluation, selection and recommendation of technical solutions and professional services; manages vendors and contractors in the overall solution delivery process.
• Identifies and develops cross divisional initiatives to produce synergies and economies of scale.
• Negotiates with executives and senior management, clients and various stakeholders often with competing and conflicting goals, objectives and priorities.
• Negotiates and documents project changes involving scope, timelines, and budget.
• Adheres to the principles of the Project Management Institute (PMI) and PMI's Code of Ethics and Professional Conducts to develop and organize project protocols, procedures, relationships, and performance objectives to promote and achieve targets.
• Promotes standardization in areas relating to project administration, documentation, progress tracking and technical designs.
• Assesses and recommends scalable multi-jurisdictional business and technical solutions that meet client and business requirements in the context of corporate standards, policies and procedures for information technologies and architectures. Determines requirements, conducts research and evaluations and obtains all approvals and signoffs.
• Informs and educates senior managers, business users and technology peers on technology trends, and the effective use of business and technology solutions and information management.

Key Qualifications:

Among the strengths you bring to the role of Project Manager, Technology Services will be the following key qualifications:
 

1. Extensive experience managing all aspects of transformational enterprise-wide IT projects in complex, multi-departmental environments (including budget and timeline management, scope management, estimating and managing project resources, risk management, issues management, organizational change management, timely decision-making, critical path identification, business transformation, data transformation/migration, user experience optimization, Business Continuity Management, Disaster Recovery, etc.).
    
2. Considerable experience with contract negotiations, procurement procedures and Vendor and Contract Management.
    
3. Experience delivering projects using agile methodologies using tools such as Jira and Confluence.
    
4. Experience managing and delivering on large-scale multi-divisional projects using a hybrid approach to delivery, while incorporating the principles of agile /iterative methodology.
    
5. Experience conducting and leading velocity driven sprint planning sessions, creating / maintaining sprint schedules, running scrum meetings, identifying and removing barriers for the team.
    
6. Project Management Professional (PMP) certification required.
    
7. Certified Scrum Master (CSM) certification is considered an asset.
    
8. Demonstrated knowledge leading SaaS projects, specifically Salesforce deployments would be considered an asset.
    
9. Demonstrated knowledge of using project management tools for planning and implementing complex projects and packages.
    
10. Ability to manage large-scale multi-divisional technology projects. 
     
11. Excellent communication and presentation skills including ability to effectively communicate project status to multiple streams of Executive and Senior management, business and technical stakeholders for assigned projects.
     
12. Excellent people management skills and experience working with, and managing, technical project teams in application development, implementation of infrastructure solutions.

Note To Current City of Toronto Employees

City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.