QUALITY ASSURANCE ANALYST

• Job ID: 58806
• Job Category: Community & Social Services
• Division & Section: Children's Services, Child Svcs Service System Plng&Policy Dev
• Work Location: East District Office, 325 Milner Avenue
• Job Type & Duration: Full-Time, Permanent Vacancy
• Hourly Rate and Wage Grade: $37.11 to $40.65
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: L79 Full-Time
• Number of Positions Open: 1
• Posting Period: 05-Sept-2025 to 22-Sept-2025
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Major Responsibilities:

Reporting to the Program Manager Children's Services, Quality and Capacity Building, the Quality Assurance Analyst:

• Conducts joint field audits with supervisors and/or peers to determine adherence to standardized assessment procedures and makes recommendations as required.
• Conducts on-site quality assurance assessments on a city-wide basis.
• Evaluates licensed Child Care programs to monitor program quality and facilities, ensuring municipal and other legislated regulations and standards are maintained.
• Educates Child Care Operators on the quality assurance requirements for their premises.
• Identifies areas of non-compliance and initiates corrective action.
• Documents and reports the results of quality assurance assessments to management personnel, including posting the results on the public website.
• Prepares reports for contracted agencies, internal files and divisional use.
• Provides consultation to District Consultants on quality assurance related issues.
• Develops and implements in-service education sessions for peers and other divisional staff.
• Evaluates and makes recommendations on the Divisional Training Plan related to professional development and training required to improve childcare quality.
• Conducts periodic review of records/reports to determine timeliness and completeness of assigned workloads.
• Develops, implements and maintains operational procedures, information systems, administrative documentation and record control for quality assurance processes.
• Participates on internal committees and work groups.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Considerable experience providing Bilingual (English and French) services, communicating effectively in English and French with all levels of staff, internal and external stakeholders in person, by telephone, and in writing.
2. Currently registered with the College of Early Childhood Educators.
3. Considerable experience in licensed childcare work including familiarity with policies and procedures related to the operation of a childcare center and child and human development theories.
4. Experience in program development and evaluation related to the provision of human services.
5. Experience in effectively identifying problems and in proposing solutions.

You must also have:

• Strong interpersonal and communication skills including the ability to establish good working relationships the public and other staff.
• Thorough knowledge of the legislation and policies governing the delivery of childcare, including Occupational Health and Safety Act, Child Care and Early Years Act, Child and Family Services Act, in addition to other relevant legislation governing childcare.
• Ability to work under minimal supervision independently and to meet monthly assessment targets reliably.
• Ability to organize and supervise field work and exercise initiative and independent judgement.
• Ability to articulate the Provinces expectations related to pedagogy.
• Ability to maintain neat and accurate records and prepare reports.
• Ability to meet the physical demands of the position.
• Proficiency with a variety of computer software programs including but not limited to MS Office.
• Ability to support the Toronto Public Service values to ensure a culture that champions inclusiveness, equity, diversity and respectful workplaces.
• Ability to travel to all City-wide Child Care Centers.

Asset:

Knowledge of the Children's Services Information System.

Equity, Diversity and Inclusion 

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.