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QUALITY IMPROVEMENT SPECIALIST

Amendment Type: Amendment #1 

Amendment Date: 02/20/2025 

Reason for Amendment: Please note change in work location. 

 

  • Job ID: 52185
  • Job Category: Health Services
  • Division & Section: Public Health, Decision Support, Surv & Immunization
  • Work Location: Union Station, East Wing, 65 Front St. W. Toronto ON M5H 2N2
  • Job Type & Duration: Full-time, Permanent Vacancy
  • Hourly Rate and Wage Grade: $48.49 - $53.14
  • Shift Information: Monday - Friday, 35 hours per week
  • Affiliation: L79 Full-time
  • Number of Positions Open: 1
  • Posting Period: 18-Feb-2025 to 04-Mar-2025
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Reporting to the Manager, the Quality Improvement Specialist (QIS) will provide performance management expertise and support in the area of quality improvement, process mapping, performance measurement and analysis.  The QIS will work collaboratively on the multidisciplinary team to support and improve TPH programs and services by strategically integrating quality into planning and decision making.

 

Major Responsibilities:

 

  • Provides quality improvement expertise and support including strategic operational business planning, performance measurement frameworks and project management
  • Develops, implements and evaluates divisional programs and projects
  • Identifies quality improvement processes, methods, systems and analysis, using a best practices approach and evidence informed decision making
  • Develops and implements quality assurance processes to monitor and support programs to achieve and maintain standards and to comply with legislative mandates
  • Conducts current state assessments, environmental scans, literature reviews and documents business processes and work flows for the purpose of business process redesign and program evaluations
  • Plans and coordinates projects (e.g. requirements gathering, gap-fit assessment, implementation of appropriate technology, return on investment analyses, budget monitoring)
  • Develops and implements communication strategies to inform stakeholders (e.g., performance measures, quality improvement initiatives, best practices and legislative changes)
  • Creates and maintains resource information for stakeholders
  • Represents the directorate or program on various committees
  • Provides expert advice on staff training, professional development and policy development
  • Drafts and revises related program plans, policies and procedures
  • Develops and facilitates in-service training, staff orientation and staff development programs
  • Attends workshops, conferences, seminars, etc

 

Key Qualifications:

 

Your application must describe your qualifications as they relate to:

  1. A Master's degree in a related field (e.g., Quality Management, Health/Nursing Informatics, etc)
  2. Experience supporting program and organizational performance management including developing and analysing performance measures in public health or similar healthcare setting.
  3. Considerable experience designing and implementing quality improvement projects, including documenting business processes and workflows for the purpose of improving business process design. 
  4. Considerable experience leading concurrent projects and providing work direction to teams utilizing project management methodologies.
  5. Considerable experience developing and presenting written reports to management and senior leaders.
  6. Experience in the development, planning and implementation of training and education sessions.

 

You Must Also Have:

 

  • Computer proficiency with Office software applications (Excel, Outlook, PowerPoint, Visio, Word).
  • Knowledge of various federal, provincial and municipal legislation as they relate to public health standards and requirements.
  • Excellent written and oral communication skills.
  • Ability to work with quality improvement and performance management frameworks, planning processes, change management, risk management, process improvement practices and evaluations.
  • Ability to lead multidisciplinary project teams utilizing excellent problem solving, communication, facilitation, human relations and persuasion skills.
  • Ability to build relationships with stakeholders and to proactively contribute to joint initiatives.
  • Ability to develop and implement training and education sessions.
  • A certificate in performance management or quality improvement i.e., Lean or Six Sigma is an asset.

 

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

 

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

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