QUALITY IMPROVEMENT SPECIALIST

Reporting to the Manager, the Quality Improvement Specialist (QIS) will provide performance management expertise and support in the area of quality improvement, process mapping, performance measurement and analysis.  The QIS will work collaboratively on the multidisciplinary team to strategically integrating quality at the program and organizational level to support and strengthen TPH’s ability to drive effective public health practice, advance health equity and health outcomes, and deliver high quality programs and services to Toronto’s diverse population.   

Major Responsibilities:

• Provides quality improvement expertise and support including strategic operational business planning, performance measurement frameworks and project management
• Develops, implements and evaluates divisional programs and projects
• Identifies quality improvement processes, methods, systems and analysis, using a best practices approach and evidence informed decision making
• Develops and implements quality assurance processes to monitor and support programs to achieve and maintain standards and to comply with legislative mandates
• Conducts current state assessments, environmental scans, literature reviews and documents business processes and work flows for the purpose of business process redesign and program evaluations
• Plans and coordinates projects (e.g. requirements gathering, gap-fit assessment, implementation of appropriate technology, return on investment analyses, budget monitoring)
• Develops and implements communication strategies to inform stakeholders (e.g., performance measures, quality improvement initiatives, best practices and legislative changes)
• Creates and maintains resource information for stakeholders
• Represents the directorate or program on various committees
• Provides expert advice on staff training, professional development and policy development
• Drafts and revises related program plans, policies and procedures
• Develops and facilitates in-service training, staff orientation and staff development programs
• Attends workshops, conferences, seminars, etc 

Key Qualifications:
Your application must describe your qualifications as they relate to: 

• All employees are invited to apply for this position. Priority consideration will be given to applicants with Local 79 seniority or aggregate service as of the job posting closing and job offer dates. 

• Applicants are required to demonstrate in their resume that their qualifications match those specified in the job posting. Additional information submitted after the job posting closing date will not be accepted. 

• Assessment may include an interview, written and/or practical test. Location of assessment to be determined. 

• If selected for a temporary position, permanent Local 79 employees will retain their permanent status. At the end of the temporary assignment, Local 79 employees will return to their permanent base job classification. 

• If selected for a temporary position, temporary and part-time employees will be reassigned to this temporary position. 

• Work location reflects what is known at the time of posting. 

• An employee's reporting relationship and/or work location may change due to operational reasons and in accordance with their Collective Agreement. 

• Information on preparing for City job competitions is available on the Job Opportunities website.