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REVENUE CLERK 3

 

  • Job ID: 51058
  • Job Category: Finance, Accounting & Purchasing
  • Division & Section: Revenue Services, RevSvcs Revenue Accounting & Collections
  • Work Location: North York Civic Centre, 5100 Yonge St, Toronto, M2N 5V7
  • Job Type & Duration: Permanent, Full-Time
  • Hourly Rate: $34.99 - $38.20 per hour
  • Shift Information: Monday - Friday, 35 hours per week
  • Affiliation: L79 Full-time
  • Number of Positions Open: 2
  • Posting Period: 15-Aug-2025 to 02-Sept-2025

 

Major Responsibilities:

  • Sets up new accounts and issues billings.
  • Provides information to tax/ratepayers, lawyers and consultants by telephone, counter enquiries or in writing.
  • Calculates penalty and interest manually on tax/water accounts.
  • Processes tax/water payments i.e. Property tax, utility and parking ticket.
  • Prepares statement of account.  Posts any payment received upon disbursement.
  • Prepares quarterly report for uncollectable "write-off".  Reviews tax/water accounts, details history. Prepares monthly statistical report.
  • Performs balancing of revenues for the City and posts receipts totals.
  • Monitors tax accounts, identifies discrepancies prepares and calculates tax adjustments for posting to tax accounts.
  • Analyzes and reconciles tax/water revenue accounts.
  • Calculates and processes tax adjustments related to tax billing/appeals/rebates and/or water account adjustments.
  • Compiles and provides information. Identifies anomalies, issues and variances, forwards account to appropriate staff for review and/or adjustment.
  • Monitors PTP/PUP accounts for payments and removes from program where necessary; inputs data to tax and utility accounts from applications and reinstates accounts.
  • Attends hearings and prepares documents for hearings. Assists supervisor in providing clarification to inquiries related hearing and recommends appropriate action for resolution.

 

Key Qualifications:

Your application must describe your qualifications as they relate to:

 

  1. Considerable experience using a revenue management system such as Tax/Water Management and Collection Systems (TMACS/WMACS).
  2. Considerable experience with reconciling daily posted payments.
  3. Considerable experience with tax/utility calculations and adjustments.
  4. Considerable experience providing frontline customer service to members of the public, City staff, Council, officials and external organizations in person, by telephone and in writing.
  5. Considerable experience and proficiency in using a variety of computer software packages including MS Office Suite (e.g. Word, Excel), Adobe/Adobe Pro and email.

 

You must also have:

  • Considerable knowledge of municipal taxation and property assessment legislation, policies and practices, City By-Laws, provincial legislation, regulations relating to the Municipal Act, the Assessment Act, Municipal Freedom of Information and Protection of Privacy Act, etc.
  • Excellent analytical, conflict resolution and problem-solving skills.
  • Strong mathematical skills with the ability to perform accurate, complex and detailed computations and calculations.
  • Ability to communicate effectively both orally and in writing and establish good working relationships with clients/customers.
  • Excellent organizational skills with the ability to organize and prioritize multiple tasks.
  • Excellent interpersonal skills with the ability to work co-operatively with others as part of a team.
  • Ability to work independently with minimum supervision and to set priorities, plan and execute tasks.
  • Ability to exercise independent judgement and discretion in dealing with confidential operational matters and management staff.
  • Ability to multitask and perform at a high level under pressure, especially when managing conflicting deadlines (ie. Property Tax Program)
  • Ability to work within a fast-paced team environment.
  • Ability to perform complex detailed computations and calculations.
  • Ability to create and format reports and correspondence.
  • Ability to write in a clear and concise manner.
  • Excellent keyboarding (35 wpm), data entry and proofreading skills with emphasis on volume and accuracy.

 

 

 

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

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