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REVENUE CLERK 4

  • Job ID: 63262
  • Job Category: Finance, Accounting & Purchasing
  • Division & Section: Revenue Services, RevSvcs Revenue Accounting & Collections
  • Work Location: 5100 Yonge St, Toronto
  • Job Type & Duration: Full-time, 3 Permanent, 6 Temporary (18 and 24 month) vacancies
  • Hourly Rate and Wage Grade: $32.83 - $35.82
  • Shift Information: Monday to Friday, 35 per week
  • Affiliation: L79 Full-time
  • Number of Positions Open: 9
  • Posting Period: 20-APR-2026 to 04-MAY-2026
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Section Information & Requirements


5 Temporary Vacancies - RevSvcs Utility Billing & Parking Ticket Unit


This position is responsible for the billing of Water, Sewage and Solid Waste Services on Utility Accounts and perform supporting clerical services, telephone and counter enquiries regarding billings, readings, etc. The ability to perform complex calculations and data analysis is needed for this vacancy.

 

1 Temporary Vacancy - RevSvcs UB&PT Investigation Utility Billing Unit


This position is responsible for performing detailed investigations to support Utility Billing and the Vacant Home Tax program, which is achieved by reviewing and analyzing water consumption data, attending field inspections, and completing reports of those findings. This position also investigates complaints, provides verbal and/or written explanation regarding utility accounts, and analyzes water consumption and bills accordingly.

 

  • A valid Province of Ontario Class "G" Driver’s License and City’s operator’s permit is needed for this vacancy
  • Field Inspections are required for this unit


3 Permanent Vacancies - RevSvcs Refunds Unit


As a member of the Revenue Services team, reporting to the Supervisor, Refunds, this position will analyze and validate refund requests. The Revenue Clerk 4 will receive and process refund requests for Property Taxes, Municipal Land Transfer Tax (MLTT) Utility Billing including Water, Sewer and Solid Waste, as well as Parking Infractions as well as perform journal entries and interact with the public to respond to inquiries by phone and in person.

This incumbent will review, validate, and process refunds and credit transfers within client accounts for Tax, Tax Rebate Programs, Water/Wastewater, ICI and Single‑ and Multi‑Residential Garbage Programs, as well as Parking Tag matters, ensuring that appropriate proof of payment, statements of adjustment, and supporting documentation are provided. The position will also prepare and process refund requisitions, disbursement vouchers, input journal entries, verify penalty and interest adjustments, and extract information to validate the encashment of issued cheques, and initiate stop payments and/or cancelations.  

 
Major Responsibilities: 

  • Extracts information from Tax Management and Accounting System (TMACS), Water Management and Collection System (WMACS), and Parking Tag Management System (PTMS) to verify account details, validate credit balances for refunds and/or transfers, and confirm property address, billing, and account information in response to service and information requests. 
  • Arranges inspection appointment for Utility Billing Inspection Unit and calculates new bills as necessary.
  • Updates account on Tax Management and Collection System (TMACS)/Water Management and Collection System (WMACS).
  • Prepares new accounts for Metered/Flat Rate premises using Inspector's reports to calculate billings.
  • Calculates and issues supplementary bills.
  • Answers telephone and counter inquiries, reviewing and completing back-office customer service tickets regarding tax, and utility accounts, meter requests, new accounts, supplementary bills, and added penalties.
  • Prepares service orders to confirm meter and MTU (meter transmission unit) information and configuration.
  • Initiates tax/water account updates containing premises address, account number, transaction code, terms involved, reason for cancellation and forwards the information to supervisor.
  • Searches and verifies records for the issuance to tax/water certificates, checks journal entries regarding charges, payments, etc.
  • Processes water and solid waste bills to ensure correct account balances.
  • Issues agent agreement forms where owner is not the occupant. Prepares letters for invalid agent agreement forms received.

 

Key Qualifications:

Your application must describe your qualifications as they relate to:

  1. Experience in providing clerical and administrative support in a financial/corporate environment, such as preparing letters and correspondence.
  2. Experience using Microsoft Office Suite, (e.g. Word and Excel).
  3. Experience in data analysis, retrieving data, maintaining databases, and performing calculations.
  4. Experience working in a customer service environment dealing directly with the public, in person and by phone/mail.
  5. Must possess a valid Province of Ontario Class "G" Driver’s License and able to pass and maintain a City’s operator’s permit. (Only required for the RevSvcs UB&PT Investgtns Utility Billing Unit).


You must also have:

  • Experience with Microsoft Office (e.g. Word and Excel) and/or revenue management systems such as Tax Management and Collection Systems (TMACS), Water Management and Collection Systems (WMACS) and Parking Tag Management System (PTMS) considered an asset.
  • Excellent organizational, analytical and multi-tasking skills with the ability to meet deadlines and assess priorities.
  • Knowledge of legislation, regulations, bylaws, policies and procedures that relate to the Certificates and Ownership/Mailing address.
  • Interpersonal skills and the ability to deal effectively with all levels of staff, Councillors, the public and external contacts in person, by telephone/fax and in writing.
  • Excellent communication skills with the ability to compose correspondence and memoranda.
  • Ability to exercise independent judgement and discretion in dealing with confidential operational matters and management staff.
  • Ability to work independently with minimal supervision, prioritize work schedules and complete assigned duties within timelines.
  • Ability to plan and organize appointments, meetings, etc.
  • Ability to create and format reports and correspondence.

 

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion 

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

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