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  • Amendment Type: Amendment #2 
    Amendment Date: 09/08/2022
    Amendment Reason: Please note that this posting has been extended. 

  • Job ID: 30309
  • Job Category: Information & Technology
  • Division & Section: Corporate Real Estate Management, Business Management
  • Work Location: Metro Hall, 55 John St, Toronto, M5V 3C6
  • Job Type & Duration: Full-time, Temporary (12 month) vacancy
  • Salary: $104,340.60 - $122,595.20, TM1607 and Wage Grade 7.5 
  • Shift Information: Monday to Friday, 35 hours per week
  • Affiliation: Non-Union
  • Number of Positions Open: 1
  • Posting Period: 15-Jul-2022 to 31-Oct-2022

Main Responsibilities:

  • Maintains, supports and enhances various functional and technical aspects of SAP Mobile applications, including SAP Work Manager and the SAP Mobile Platform, including solution configuration, application support, troubleshooting, device management and first-level technical support
  • Maintains, supports and enhances various functional and technical aspects of the SAP Plant Maintenance (PM) module, including solution configuration, troubleshooting, and first-level support
  • Manages daily issues and problem-solving related to the SAP Mobile work order application and SAP-PM module
  • Supports all SAP related tasks in the project team, including gathering of business requirements, conducting blueprint workshops, testing and system configuration
  • Analyzes business requirements, develops business specifications and testing documents, performs unit and integration testing, and recommends test scenarios
  • Develops, manages and implements detailed project documentation and plans, performs system analysis activities, participates in the research and testing, provides contingencies and establishes priorities
  • Provides work direction to team members, assesses progress against project plans, and authorizes sign-off at each stage of the project, including the final production sign-off
  • Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others
  • Performs business related tasks (research, impact analysis, planning, testing, coordinating, etc.) for systems upgrades, support stack applications and other related projects
  • Determines the most efficient way to implement system changes, establishes and monitors timelines, reviews and identifies changes, and analyzes the impact on operations
  • Represents Division on cross-divisional teams. Chairs and participates in sub-committees charged with identifying the SAP PM work order support needs of the Corporation
  • Reviews, recommends and prioritizes change requests. Prepares business system applications documents for reports, interfaces, enhancements, forms, conversations and batch processes
  • Prepares reports and provides information for senior management and staff
  • Liaises with Corporate IT, external technical resources and software vendors regarding technical issues including client refresh, backup and restore requirements, and external interfaces with the PM module
  • Maintains business and technical knowledge of SAP mobile applications, including SAP Work Manager and SAP Mobile Platform, and the SAP PM module (i.e. demand and preventive maintenance, etc.) for current and upcoming technological advancements
  • Researches and recommends solutions for SAP mobile applications and SAP-PM module. Develops new techniques and innovative approaches to enhance system functionality and automate business processes. Assists in the execution of system processes to support interfaces, reporting requirements and year-end reporting
  • Provides advice and guidance to the Division on the use of systems, troubleshoots issues, debugs programs, features and functions, user exits and object oriented language
  • Responsible for quality assurance in accordance with Corporate Policy and SAP standards, and ensures integrity of PM master data, transactional records, reports and periodic posting production runs
  • Ensures internal controls and standards are maintained

Key Qualifications:

  1. Extensive SAP knowledge and application support experience related to the SAP PM module, including notification and order types, preventive maintenance, master data modelling, classifications, user exits, features and functions.
  2. SAP certification in the area of Plant Maintenance or an approved equivalent combination of education and/or related experience.
  3. Extensive experience with large and complex projects or teams and working in Production Support teams in a high availability environment.
  4. Advanced knowledge in current mobile market space, especially IOS devices with various form factors and operating systems, and applications. Experienced and comfortable in using mobile devices with various form factors and operating systems.
  5. Ability to effectively manage workload with strict time constraints.
  6. Ability to analyze/troubleshoot issues and create functional specifications for custom SAP developments and enhancements, including requirements, design and test cases.
  7. Demonstrated ability to learn new business concepts and technologies quickly.
  8. Knowledge of SAP Work Manager 6.3 and the SAP Mobile Platform would be an asset.
  9. Ability to quickly grasp the technical concepts associated with application design, programming as well as resolving support problems, with the ability to clearly articulate this information in terms appropriate to the various audience levels.
  10. Ability to use project management tools, e.g. MS Project methods and standards, estimating and tracking time and efforts, allocating and deploying resources, etc.
  11. Excellent interpersonal, negotiation, oral and written communication skills, with the ability to prepare and present detailed research proposals, methodologies, policies, standard project plans and reports. Ability to prepare, organize and present project documentation to various audiences (e.g. business case, feasibility study, project plans).
  12. Extensive research, analytical, conflict resolution and problem-solving skills.
  13. Ability to identify risks by thoroughly assessing implications of proposed solutions.
  14. Ability to work effectively as a team member and collaboratively with others in a multidisciplinary team.
  15. Knowledge of the City's SAP system landscape as it pertains to the City's and Facilities Management use of SAP Plant Maintenance would be an asset.
  16. Knowledge of legislation, City policies, collective agreements and accounting practices related to Facilities Management would be an asset.
  17. Familiarity with government legislation in the area of occupational health and safety.


Note: All City of Toronto employees are required to be fully vaccinated as a condition of hire in accordance with the City's Mandatory Vaccination Policy. Candidates will be required to show proof of vaccination during the recruitment process.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.


The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.