Being a part of the Transportation Services Division means that you are part of a team that plays a large role in the everyday lives of the residents we serve. Working in this division is a unique opportunity, as the work we do can be seen everywhere around you in your daily life- from the roads, to the sidewalks, to the traffic lights, the street furniture and more. Transportation Services employees deliver vital services every day, while also reimagining new and improved ways we can design our future infrastructure to better serve people. This team is uniquely positioned to make a true positive difference in people's everyday life. In Transportation Services, we strive to create a diverse, inclusive, welcoming and supportive environment for all.

As a Senior Business & Systems Analyst with I&T Strategic and Emergency Planning, you will provide a full range of business services to the Transportation Services Division including the coordination and support to I&T Capital Projects, I&T Strategic Planning activities and sustaining various Business Applications and Systems. A key aspect of your role will be your ability to establish and maintain cooperative and effective professional relationships with staff and act as a liaison between the development team and stakeholders to communicate business needs, regulatory requirements, and strategic objectives in multiple program areas across the division.

Major Responsibilities:

• Lead technology-enabled business transformation initiatives by partnering closely with business stakeholders.
• Analyze and monitor metrics and system usage to identify opportunities for improvement and ensure solutions are meeting their business objectives.
• Collaborate with internal and external partners in client-centric approach on key projects and strategic initiatives by providing early project conceptualization and strategic consulting.
• Prepare high level solution roadmaps, business cases and business process models and propose recommendations to stakeholders including project sponsors.

• Lead Steering Committees for continuous improvement initiatives from concept through implementation while building strong relationships with team members and partnerships with business stakeholders.
• Implements detailed plans and recommends policies/procedures regarding program and projects specific requirements.
• Oversees, manages, motivates and trains assigned project staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Determines requirements for process, configuration and feature/function changes resulting from policy/contract/legislation, system upgrades, enhancements and customization. Reviews and identifies changes and verifies data upload as well as analyzes the impact on operations.
• Work closely with end users to document, identify technical and business pain points. Identify and assess potential options and pilot solutions. Provide recommendations to senior management staff.
• Lead workshops and meetings with business end users to document current as-is and to-be processes.
• Coordinate assigned projects, ensuring effective teamwork and communication, high standards of work quality and organizational performance. Oversees the work of the assigned team and develops a framework of business measurements, auditing processes, management of non-compliance cases.
• Maintains, supports and enhances various functional aspects for the divisional system landscape including troubleshooting and application problems, performing system configuration, analysis of business requirement and their translations into the divisional system/database specific context.
• Develops requirements, business specifications, and testing documents. Performs unit testing in development and quality assurance and recommends test scenarios.
• Develops, manages and implements detailed project documentation and plans, performs system analysis activities, participates in the research and testing, provides contingencies, allocates resources and establishes priorities. Provides work direction to the team members, assesses progress against the plan, and authorizes sign off at each stage for the project including the final production sign-off.
• Reviews, recommends, document and prioritizes change requests. Prepares business system applications documents for reports, interfaces, enhancements, forms conversations and batch process.
• Identify and develop Standard Operating Procedures (SOPs) and training materials required for end users, where required.
• Provide communication update and presentations on change requests work plan to end users.
• Maintains business and technical knowledge of divisional systems i.e. demand and preventative maintenance for current and upcoming technological advancements.
• Researches and recommends solutions to the divisional systems and all associated modules. Develops new techniques and innovative approaches to enhance system functionality and automate business processes. Assists in the execution of system process to support interfaces, reporting requirements and year-end reporting.
• Provides advice and guidance to the division on the use of systems, troubleshoots issues, and debugs programs, features and functions.
• Oversees quality assurance in accordance with corporate policy and City standards, ensures integrity of the master data, transactional records, reports and periodic posting production runs. Ensures internal controls and standards are maintained.
• Maintains and updates as required the divisional supporting and/or projects documentation.
• Acts as the point of contact for various divisional initiatives as may be required.

Key Qualifications: