SENIOR CONSULTANT TALENT MANAGEMENT

• Job ID: 59750
• Job Category: Human Resources
• Division & Section: People & Equity, Organizational Development
• Work Location: METRO HALL, 55 John St, Toronto, M5V 3C6
• Job Type & Duration: Full-time,  Permanent Vacancy
• Salary: $103,431-$141,247, TM5145 and wage grade 7.0. 
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1 
• Posting Period: 10-SEP-2025 to 24-SEP-2025
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Recognized as one of Greater Toronto’s Top Employers for 2024, the City of Toronto promotes professional development and is committed to providing opportunities to lead, learn and grow. We value integrity, reliability and fairness, and we embrace the diversity of the people we work with and serve.

Toronto is home to more than 3 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities. As the fourth largest city in North America, Toronto is a global leader in technology, finance, film, music, culture, and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses. In a workplace where growth is fostered and diversity is celebrated, a team of approximately 35,000 employees is the driving force behind the City of Toronto’s ability to provide programs and services to residents, businesses and visitors to this community.

Opportunity Awaits You

Are you passionate about fostering a workplace culture that prioritizes learning and development? We are seeking a highly skilled and forward-thinking Senior Consultant – LMS & Learning to join our team and drive initiatives that strengthen organizational effectiveness, employee experience, and culture across the City. In this role, you’ll be a trusted partner to senior leaders and HR colleagues, helping to shape how we lead, engage, and grow our people.

The ideal candidate will possess deep expertise in talent platforms, content curation, and data-driven reporting to drive engagement, alignment, and capability-building across the organization.

What will you do?

Reporting to the Manager, LMS & Learning, you will:

LMS Administration, Security & Governance (60%)

• Lead full administration of the LMS and talent systems, including configuration, upgrades, performance cycles, and content curation.
• Manage system security, access controls, workflows, and data integrity in compliance with internal and external standards.
• Collaborate with IT, Privacy, and Information & Security teams to uphold governance, ensure compliance, and drive automation.
• Oversee support operations, training for divisional LMS administrators, and continuous system optimization.
• Oversee content library integration, catalog maintenance, and learning paths, ensuring alignment with organizational learning strategies.
• Partner with TEAM Central (the City’s staff support centre) to provide oversight on Tier 1 and Tier 2 support requests, ensuring resolution, regular check-ins to review ticket trends, root causes, and implement process improvements.
• Manage Divisional System Administrators community of practice and develop training and resources to support their work.
• Assist in monitoring system performance on a continuing basis, assess requirements and make recommendations for such procedural changes, as may be required to improve efficiency and performance.

Project Management, Change Management & Strategy (20%)

• Oversee complex system projects from planning through execution, ensuring solutions are well-aligned with business objectives and delivered with excellence.
• Support change initiatives by delivering solutions that enhance employee skills and drive business transformation.
• Conducts testing and implementation of design concepts to meet functional requirements including User Acceptance Testing (UAT).
• Design and lead engaging workshops and sessions for stakeholders and teams, fostering engagement, collaboration, and actionable outcomes.
• Identify risks, develop mitigation plans, and document lessons learned post-implementation.
• Implement and support strategies for content curation, including leveraging external providers and internal resources.
• Ensure curated learning content quality, relevance, and accessibility across organization.
• Review, update and implement effective evaluation methods to assess the impact of curated learning content offerings and adjust as needed for continuous improvement.
• Maintain expertise in L&D trends, talent systems, and LMS advancements to inform strategy and innovation.
• Manage vendor contracts and vendor relationships.

Data Analytics (15%)

• Develop and maintain dashboards and recurring reports to track learning completions, system utilization, compliance, content effectiveness, and talent performance metrics.
• Analyze user behavior and system data to derive insights, influence decisions, and inform future strategy.
• Present findings and actionable recommendations to leadership and business stakeholders.
• Maintain up-to-date knowledge of technical developments, as they pertain to the area of specialization, including: applicable legislation, industry standards and procedures, regulations and techniques.
• Partner with data stakeholders teams to enhance data translation, streamline integrations, and align reporting capabilities with organizational goals.
• Collaborate cross-functionally to improve system interoperability and data flow between platforms, supporting enterprise-wide analytics initiatives.

eLearning Development Design & Development (5%)

• Apply instructional design principles to develop engaging, learner-focused content.
• Contribute to the development of blended learning solutions and curriculum mapping.
• Support creation and maintenance of eLearning modules using authoring tools (e.g., Articulate, Rise, Captivate).

What do you need to succeed?

• Bachelor’s degree in Human Resources, Organizational Development, Adult Education, Instructional Design, Business Administration, or a related field;
• Practical experience in learning and development, talent management, leadership development, or a related field.
• 7+ years of experience administering Learning Management Systems (LMS) and digital learning technologies (e.g. CornerStone On Demand, SuccessFactors)
• Proficiency in eLearning authoring tools, accessibility and LMS standards (SCORM, online learning modules, interactive simulations, and assessments packaged as SCORM files).
• Proficiency in reporting and data analysis.
• Strong project management skills with a track record of successfully managing multiple, complex initiatives.
• Exceptional communication and facilitation skills with the ability to engage diverse audiences.
• Ability to ask good questions, listen well, and communicate concisely.
• Ability to build strong relationships and influence stakeholders at all levels.
• Strong presentation and design skills: ability to take complex information and distill it into a logical, clear, and engaging format.
• Certification in adult education, professional designation (e.g., Certified Training and Development Professional (CTDP), Certified Human Resources Professional (CHRP)) is a plus.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.