SENIOR ENTERPRISE SOLUTIONS TECHNICAL LEAD - AUDIO VISUAL SPECIALTY

• Job ID: 49561
• Job Category: Information & Technology
• Division & Section: Technology Services Division, Technology Services Delivery 
• Work Location: Metro Hall, 55 John St, Toronto, M5V 3C6
• Job Type & Duration: Temporary Vacancy, (12 months) 
• Salary: $122,305.00 - $163,639.00, TM2413 and wage grade 8. 
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1 
• Posting Period: 29-OCT-2024 to 19-NOV-2024
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The City of Toronto is the fourth largest city in North America and the fourth largest government in Canada, with a highly diverse and multicultural population. In addition, the City of Toronto has several agencies and corporations including the Toronto Police Service, Toronto Public Library, and the Toronto Transit Commission, which make up the broader municipal organization.

Consistently ranked one of the world's most livable cities, Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada's leading economic engine and one of the world's most diverse and livable cities.

Toronto is a global leader in technology, finance, film, music, culture, and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents, and businesses.

In its pursuit of modernizing City services through strategic investment, digital transformation, and a culture of innovation, the Technology Services Division collaborates with all City Divisions, agencies, boards, and corporations to deliver client centric business solutions and secure, reliable IT infrastructure.

Embarking on a transformative journey, the Technology Services Division is reshaping its culture and service delivery approach, focusing on four key priorities:
 

1. Build Resilient Foundations: Establish a robust, reliable, and secure technology infrastructure.
2. Deliver User-Centric Solutions: Provide enterprise-grade modern solutions with a focus on user experience.
3. Harness Data Power: Utilize data to drive operational processes and informed decision­ making Citywide.
4. Empower Stakeholders: Engage and empower stakeholders to foster a culture of agility and innovation.

As Senior Enterprise Solutions Technical Lead – Audio Visual Specialty, Office & Space Modernization, you will report to the Portfolio Manager, ModernTO, and will be part of a Technology team providing leadership, as well as accountability for the development and implementation of multiple strategic modernization initiatives. With a focus on the Customer, you will be a driving force within the Audio Visual & Digital Signage programs.

This key leadership role delivers Audio Visual & Digital Signage projects and programs in alignment with the City’s Corporate Strategic Priorities and the Technology Services Divisional Priorities and Leadership Philosophy. 

This role will focus on Audio Visual & Digital Signage strategy, planning (short and long range), solutioning, and implementation of the Office & Space Modernization Portfolio across several of the City’s Divisions.   

The Senior Enterprise Solutions Technical Lead – Audio Visual Specialty must have a forward-looking approach to meet evolving business needs throughout the City of Toronto.  The role will also develop the knowledge transfer strategy together with the operational support and sustainment model as the portfolio transitions to the Operations Support Services teams in the future.

As Technical Lead with Audio Visual specialty knowledge, you'll be leading the technology modernization of audio-visual office space hardware and related supporting components across all Divisions and Agencies, Boards, Commissions & Corporations within the City of Toronto.  Exceptional relationship management, change management, and program/project management skills will be essential to be successful in this role, as you will be working with many people across all Divisions and ABCCs. 

You will be overseeing a team of technical and project team members, providing them with guidance, leadership and subject matter expertise through the strategy, initiation, planning, implementation, monitoring, closing, and sustainment processes of this portfolio.

You will be providing innovative, resourceful solutions, identifying approaches, concepts, and methods of analyzing complex and sometimes competing priorities. The work in this portfolio is high profile and one of the top priorities for the Technology Services Divisional Senior Leadership Team.  It is also the top priorities for other Divisional Senior leaders as it contributes to their staff productivity and user experience.

Having previously delivered transformational Office Modernization programs from start to end, you're well equipped to work with diverse teams and stakeholders at various levels to shape and define projects through the development of timely artifacts, including the preparation of planning materials, work plans, reports, briefing notes, and presentations. You're equally prepared to conduct research and analysis, bringing conclusions forward to the client/stakeholders for strategic discussion, or to contribute to the development and implementation of technology solutions.

You will provide hands-on expertise in the areas of:

• Accountable for the development and implementation of the audio-visual and digital signage hardware and related components, for the City of Toronto.
• Support the creation of the overall strategic roadmap of the audio-visual and digital signage programs over the next two years and beyond, including sustainment and life-cycle management.
• Ensure alignment with the Technology Services Division business strategy, roadmap, and platform governance policies.
• Facilitate the Office & Space Modernization Portfolio Steering Committee and be a leading conduit rolling up to the Executive Steering Committee.
• Preside over design configuration decisions to ensure a seamless user experience that aligns with the portfolio’s design strategy.
• Designs and architects scalable and sustainable solutions that align with business objectives and industry best practices.
• Configures and customizes sustainment modules, including but not limited to IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (HAM/SAM), Strategic Portfolio Management (SPM), and Application Portfolio Management (APM).
• Provide technical leadership and guidance to the Technology Services team and other divisional stakeholders on audio-visual capabilities, best practices, and implementation strategies.
• Hands-on development and implementation of audio-visual and digital signage solutions, including workflows, forms, business rules, etc.
• Create and maintain technical documentation, including system architecture diagrams, configuration specifications, knowledge articles, and deployment procedures.
• Provide training and knowledge transfer to internal team members on audio-visual features, functionality, and best practices.
• Provide In-depth knowledge of audio-visual security considerations, including roles, permissions, and access controls.

Partnership, Vendor & Relationship Management:

• Develop ongoing positive working relationships within Technology Services, as well as with client and partner Divisions. Foster collaboration and service excellence in cross­ functional teams, and act as a trusted advisor to senior leadership across the organization.
• Build collaborative relationships with City stakeholders and senior management and assists them in recognizing where Technology Services can add value to, transform or support program operations.
• Foster and manage external partner relationships and manage large, complex contracts to deliver transformation programs and value for the City investments.

Culture and Team Leadership:

• Cultivate a sense of unity where each member understands their purpose and impact with a focus on excellent customer service and experience.
• Build high performance and resiliency through trust, transparency, and respect.
• Encourage creativity and innovation by welcoming diverse perspectives, promoting healthy debate, and questioning the status quo.
• Respect others' ideas and create a sense of independence and ownership.
• Making informed decisions that benefit the team and organization, considering both short- and long-term goals/impacts.

What you bring to the role:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Certified Technology Specialist (CTS) from AVIXA highly preferred.
• Microsoft Teams Room Certified Systems and Peripherals, Microsoft Teams Devices Certification Program, or Microsoft Teams Rooms Pro and Basic Licenses highly preferred.
• Microsoft Office Specialist (MOS) or Microsoft Certified Azure Fundamentals or Microsoft Certified Power Platform Fundamentals highly preferred.
• Project Management Professional designation preferred.
• Knowledge of infrastructure and architecture to support audio-visual platforms.
• Hands-on experience in configuring and customizing audio-visual hardware and digital signage, including workflows, forms, business rules, UI policies, and integrations.
• Hands-on experience with audio-visual integration technologies.
• Previous experience in a leadership role with a track record of successfully leading and managing cross-functional teams.
• IT operations experience across IT practices, enterprise processes, and portfolio level implementations.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders; Both technical and non-technical at varying levels within the organization and partnering ABCCs.
• Experience in design, architecting, and implementing Strategic Portfolio Management.
• Experience in creating and maintaining technical documentation, including configuration specifications, knowledge articles, implementation plans and procedures.
• Proficient in creating and maintaining project management documentation.
• Experience in providing training and knowledge transfer to internal team members on Office Modernization platform features, functionality, and best practices.
• Strong understanding of ITIL processes and principles.
• Strong analytical and problem-solving skills, with a deep attention to detail.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Equity, Diversity and Inclusion
 

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation
 

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.