Job ID: 56201

• Job Category: Information & Technology
• Division & Section: Technology Services, Technology Services Division
• Work Location: Metro Hall, 55 John Street, Toronto, ON.
• Job Type & Duration: Full-time, 1 Temporary Vacancy (12 months)
• Salary: $122,305.00 - $163,639.00, TM2413, Wage Grade 8.0
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Qualified List will be established to fill permanent and temporary positions.
• Number of Positions Open: 1 
• Posting Period: 15-MAY-2025 to 29-MAY-2025
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The City of Toronto is the fourth largest city in North America and the fourth largest government in Canada, with a highly diverse and multicultural population. In addition, the City of Toronto has several agencies and corporations including the Toronto Police Service, Toronto Public Library, and the Toronto Transit Commission, which make up the broader municipal organization.

Consistently ranked one of the world's most livable cities, Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada's leading economic engine and one of the world's most diverse and livable cities.

Toronto is a global leader in technology, finance, film, music, culture, and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents, and businesses.

In its pursuit of modernizing City services through strategic investment, digital transformation, and a culture of innovation, the Technology Services Division collaborates with all City Divisions, agencies, boards, and corporations to deliver client centric business solutions and secure, reliable IT infrastructure.

Embarking on a transformative journey, the Technology Services Division is reshaping its culture and service delivery approach, focusing on four key priorities:

1. Build Resilient Foundations: Establish a robust, reliable, and secure technology infrastructure.
2. Deliver User-Centric Solutions: Provide enterprise-grade modern solutions with a focus on user experience.
3. Harness Data Power: Utilize data to drive operational processes and informed decision­ making Citywide.
4. Empower Stakeholders: Engage and empower stakeholders to foster a culture of agility and innovation.

As Senior Enterprise Solutions Technical Lead working under the capacity of Senior Solution Architect, you will report to the Manager, Enterprise Solution Architecture and Business Transformation, and will be part of Technology Services Division’s Architecture and Standards team providing both oversight, as well as leading the solution architecture design enabling critical projects and programs.  

This key role will initially focus on strategy, planning (short and long range), solutioning of City’s public digital channels, involving technologies such as Salesforce, Microsoft Power Platform, as well as City’s own web frameworks, with a forward-looking approach to meet evolving business needs throughout the city.

As Senior Solution Architect, you'll engage in solution analysis, formulation, coordination as well as advising leadership and teams on programs and services at both strategic and operational levels. You will provide innovative, resourceful solutions, identifying approaches, concepts, and methods of analyzing complex and sometimes competing priorities. The City will count on your support in assessing and devising solutions from a pragmatic and objective perspective.

You will provide hands-on expertise in the areas of:

• Provide technical leadership and guidance to the technical team and other stakeholders on architectural capabilities, best practices, and implementation strategies.
• Ensure architecture alignment with the business strategy, roadmap, and platform governance policies.
• Land on architectural decisions to ensure a seamless user experience that aligns with the program design strategy.
• Design and architect scalable and sustainable solutions that align with business objectives and industry best practices.
• Provide technical leadership and guidance to the technical team and other stakeholders on architectural capabilities, best practices, and implementation strategies.
• Hands-on development of business solutions architecture, including artifacts, presentations and specifications, etc.
• Provide In-depth knowledge of Salesforce platform features, architectural components, capabilities and integration with other systems.

Partnership, Vendor & Relationship Management:

• Develop ongoing positive working relationships within Technology Services, as well as with client and partner Divisions. Foster collaboration and service excellence in cross­ functional teams, and act as a trusted advisor to senior leadership across the organization.
• Build collaborative relationships with City stakeholders and senior management and assists them in recognizing where Technology Services can add value to, transform or support program operations.
• Foster and manage external partner relationships and manage large, complex contracts to deliver transformation programs and value for the City investments.

Culture and Team Leadership:

• Cultivate a sense of unity where each member understands their purpose and impact with a focus on excellent customer service and experience.
• Build high performance and resiliency through trust, transparency, and respect.
• Encourage creativity and innovation by welcoming diverse perspectives, promoting healthy debate, and questioning the status quo.
• Respect others' ideas, and create a sense of independence and ownership.

What you bring to the role:

• Post-secondary education in Computer Science or a related discipline with experience in large-scale technology systems or the approved equivalent combination of education and experience in the solution architecture field.
• Extensive experience in architecture design in a large enterprise environment.
• Demonstrated hands-on knowledge in solution architecture design and system integration, including but not limited to specification, configuration, and implementation.
• Highly developed leadership, interpersonal, conflict resolution, negotiation, facilitation and problem-solving skills, with the ability to work collaboratively in a multidisciplinary team environment and independently as required.
• Strong ability to motivate teams and create a collaborative working environment.
• Strong customer service orientation and a demonstrated ability to establish and maintain effective stakeholder relationships and manage client deliverables and expectations.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders; Both technical and non-technical.
• Experience in creating and maintaining technical documentation, including system architecture diagrams, configuration specifications, knowledge articles, and deployment procedures.
• Strong analytical and problem-solving skills, with a deep attention to detail.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Knowledge and experience in Salesforce platform are considered as a strong asset.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.