SENIOR PROJECT MANAGER TRANSPORTATION SERVICES

Job ID: 63135

Job Category:  Project Management

Division & Section: Transportation Services, Street Permits

Work Location: Scarborough Civic Centre, 150 Borough Drive

Job Type & Duration: Full-time, Permanent Vacancy

Salary: $113,683.00 - $155,216.00

Hiring Zone: $127,728.00 - $138,484.00

Shift Information: Monday to Friday, 35 hours per week

Affiliation: Non-Union

Number of Positions Open: 1

Posting Period: 27-Mar-2026 to 10-Apr-2026

Job Summary:

Transportation Services Utility Management Unit is seeking an experienced Senior Project Manager to provide strategic, technical, and operational leadership for the City’s utility permitting program. This role oversees multidisciplinary teams responsible for permitting operations and plays a key role in setting direction, resolving complex and sensitive issues, and ensuring consistent, high quality service delivery aligned with City standards and priorities.

Reporting to the Manager, Utility Management, the Senior Project Manager is expected to operate with a high degree of independence and professional judgment. This includes leading complex engineering and permitting initiatives, managing complex issues involving utilities and other stakeholders, and ensuring permit reviews and approvals meet quality, consistency, and service level expectations.

The role requires a strong technical foundation in utility and transportation infrastructure construction, together with demonstrated leadership and change management capability. The Senior Project Manager balances strategic oversight while providing guidance to Supervisors and remaining directly engaged on matters that are complex, time sensitive, or high risk.  The position also plays a leading role in advancing key policy initiatives, process improvements, quality assurance practices, and the implementation of new tools and systems to modernize permit management across the division.

Major Responsibilities:

The primary functions associated with this position include, but are not limited to:

• Develops and implements detailed plans and recommends policies regarding program specific requirements.
• Manages assigned projects, ensuring effective teamwork and communication, high standards of work quality and organizational performance and continuous learning.
• Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
• Provides strategic policy advice, day-to-day operational support and professional judgement on complex and contentious issues for the General Manager and senior management.
• Develops, plans, coordinates and facilitates Divisional training programs for services and activities performed by the section such as standard practices for contract delivery and management and other technical training.
• Assists the Divisional senior management team with coordinating administrative processes, including communication plans, activity summaries and accomplishment reports for various activities.
• Liaises with other coordinators and members of the Emergency Management Committee, ensuring coordination with other Divisions, Agencies, Boards and Commissions, when required.
• Ensures that the project expenditures are controlled and maintained within approved budget limitations.
• Develops business cases, and ensures that the project expenditures are controlled and maintained within approved budget limitations
• Supervises the day-to-day operation and work of a diverse team of staff including the scheduling, assigning and reviewing of work and monitoring service standards and delivery.
• Undertakes complex, multidisciplinary engineering and planning studies in the Infrastructure Planning Unit, which is responsible for the functional planning of transportation infrastructure and facilities and Environmental Assessments for additions or modifications to the City's road network.
• Leads, manages, and undertakes projects, activities, and assignments pertaining tothe delivery of business performance support, contract development and controls, performance measures, and divisional business processes, technical training, and internal compliance reviews.
• Creates and manages interdivisional, interdisciplinary and interagency teams and consultation processes to plan toward and support project delivery while addressing political, community, business and other stakeholder interests.
• Reviews, produces and comments on draft materials. Negotiates and coordinates with both internal and external stakeholders on and outside of project technical advisory committees.
• Supervises a team responsible for the preparation, issuance and award of various maintenance contracts and related documents.
• Leads the development of standardized methodologies and procedures for various activities overseen by the section.
• Ensures compliance with the Ontario Occupational Health and Safety Act, the Construction Act and all other related provincial regulations and corporate and divisional safety standards and procedures.
• Applies the Project Management Body of Knowledge (e.g. PMBOK from the Project Management Institute) to the planning and execution of assigned projects. Manages time, budget and scope to ensure successful project execution.
• Develops, plans, administers, monitors and coordinates planning and project activities.
• Represents the Transportation Division at meetings with standing committees, elected officials and staff of other sections, divisions, agencies municipalities community and special interest groups, citizens and consultants.
• Prepares staff reports and correspondence for a variety of audiences and makes presentations to senior division staff, elected officials and the public; considers implementation challenges and financial implications to the City.
• Develops responses to information and action requests from members of Council including preparing Council reports and briefing materials, as required.
• Establishes, maintains and develops linkages to other divisions, agencies, boards and commissions to ensure effective partnerships. Solicits input from other divisions, agencies, boards and commissions and others on programs, standard and directions.
• Maintains an awareness of developments and advancements in relevant fields and adjacent jurisdictions to improve technical competency and to provide state-of-the-art advice.
• Advises and responds to requests from the Manager, Director and/or General Manager on project issues, status and technical matters.
• Forms working groups and similar task-focused committees as necessary to ensure well-developed and timely outcomes for all study components.
• Takes on new projects and assignments as they may arise at the direction of the Manager.
• Collects, analyzes and summarizes data from various sources to support program and policy recommendations for the section.
• Establishes, maintains and develops linkages to other departments, agencies, boards and commissions, and other orders of government to ensure effective partnerships.
• Oversees external consultant assignments and projects, including proposal evaluation, vendor selection, legal agreements and ongoing contract management with selected vendors
• Embraces diversity and inclusion, fosters teamwork and consistently contributes to a positive workplace culture by demonstrating and promoting cooperation and collaboration.
• Works effectively and independently with City Councillors, staff and all City divisions, citizen groups, businesses, residents, property owners and other stakeholders, as required, on behalf of the City in order to achieve and implement the program and policy objectives.

Key Qualifications:

1. Post-secondary education in planning, civil engineering, project management with relevant experience or a discipline pertinent to the job function and/or equivalent combination of education and experience.
2. Extensive experience in the review, administration, and oversight of engineering submissions and permits for third‑party utility or infrastructure work within the public right‑of‑way, including ensuring compliance with technical standards, regulatory requirements, and approval conditions.
3. Extensive experience in project management / leadership role, delivering projects, activities and assignments from inception through to implementation with minimal direction while balancing political, community and other stakeholder interests.
4. Extensive experience managing/leading complex multidisciplinary contracts and services in Transportation or Engineering and Infrastructure Planning, business process improvement, technical training.
5. Considerable experience analyzing existing programs and new initiatives and making recommendations to management on policies, processes, and procedures.
6. Considerable experience leading teams of professional technical staff, including setting clear expectations, monitoring performance, and ensuring accountability for deliverables and outcomes.
7. Ability to deliver on demanding assignments requiring critical judgement, analytical thinking, and problem-solving with creativity would be asset.
8. Demonstrated experience analyzing existing programs and new initiatives and providing recommendations to senior management on policies, processes, governance models, and operational improvements.
9. Ability to effectively represent the Division and to maintain relations and work with community and interest groups, the general public, elected officials, internal and external clients and consultants.
10. Ability to negotiate and resolve complex, multi‑party issues and agreements involving technical, operational, and stakeholder considerations within a municipal or infrastructure environment.
11. Ability to lead or support organizational change, process improvement, or service modernization initiatives
12. Highly developed interpersonal skills with the ability to communicate both orally and in writing at all levels of the organization, with elected officials and the public.
13. Knowledge and demonstrated experience with AutoCAD, Adobe Creative Suites, Microstation, SketchUp, and/or ArcGIS or QGIS would be considered an asset.
14. Critical judgement, adaptability, and problem-solving skills to develop creative solutions to complex operational, policy and evaluation problems while fostering, supporting, and advancing innovation and/or change management from within a large organization.
15. Knowledge of relevant legislation, regulations, codes, collective agreements and policies including Municipal Consent Requirements, City of Toronto Standards and Specifications for road works, Ontario Provincial Standards and Specifications (OPSS), the Construction Act, Occupational Health and Safety Act, Employee Standards Act and other applicable legislation.

Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.