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SENIOR TECHNICAL SUPPORT SPECIALIST 1

Job ID: 51265

Job Category: Information & Technology

Division & Section: Technology Services, Project and Strategy Delivery

Work Location: 703 Don Mills Rd. North York, ON M3C 3N3

Job Type & Duration: Full-Time, 1 Permanent Vacancy and 2 Temporary Vacancies (12 months) 

Salary: $112,280.00 - 149,247.00

Shift Information: Monday to Friday, 35 hours per week

Affiliation: Non-Union

Number of Positions Open: 3

Posting Period: 08-Jan-2025 to 22-Jan-2025

Job Description:

Your expertise in managing large enterprise Cisco WAN/LAN networks, clustered firewall, load balancer, remote access, web proxy server will drive your success as a Senior Technical Support Specialist 1 within the City of Toronto.
 

Reporting to Manager of Network Services, you will participate in safeguarding, implementing, administering, and optimizing the City’s WAN/LAN, Internet, Intranet and Extranet environment, and in providing ongoing support for all information technology solutions, in accordance with the Division's IT methodology, standards, best practices and policies.
 

This individual may also lead technical project teams comprised of members from other sections of the division, to determine requirements, research, evaluate, integrate, implement technical solution to Network Group.

Major Responsibilities:

Your primary responsibilities as a Senior Technical Support Specialist 1 will be varied. Working as part of a team, you will:

  • Designs, architects, analyzes and implements detailed plans and recommends policies/procedures regarding program specific requirements.

  • Supervises, motivates and trains assigned cross divisional project staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.

  • Supervises the day to day project operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and co-ordinates vacation and overtime requests. Monitors and evaluates staff performance, salary increments, hears grievances and recommends disciplinary action when necessary.

  • Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.

  • Provides advice and consultation to business users and other technical staff to determine requirements, research on solutions, evaluate alternatives, and to recommend policies, data integration, data security, network infrastructure, common software required, and the final product acquisition.

  • Leads technical project teams comprised of members from other department and/or sections of the division, to determine requirements, research, evaluate, develop and/or acquire, implement and provide technical support for enterprise software products to support business requirements.

  • Provides senior level support of the enterprise software and hardware installation, upgrades, configuration, account management, security administration, capacity planning and performance tuning.

  • Performs hardware, software, appliance and related tools installation, configuration, maintenance and upgrades. Also, performs account management, system monitoring and security services on the systems. This includes the creation of City wide policies and standards, and enforcement of the standards relating to users account creation and the access permissions for the users.

  • Provide enterprise wide backup and disaster recovery services to meet the business recovery requirements. Responsible for the capacity planning, security measurement, and performance tuning of the overall infrastructure, including Internet, Intranet and Extranet environments.

  • Develops, manages and reports on detailed project plans. Ensures effective corporate standard system security and internal processing controls (audit controls) are maintained.

  • Impacts change management for both hardware and software, and manages vendor relations in the case of external hardware, systems software, network and/or service acquisitions. Provides risk assessment and it's potential impact on enterprise systems and users.

  • Ensures timeliness and completion of corporate projects by providing project management and project planning. Influences project scope, monitors critical success factors, co-ordinates projects resources and reports on project milestones/deliverables.

  • Leads in the preparation of Request for Proposal (RFP), Request for Quotation (RFQ), and Request for Information (RFI) and participates in the evaluation and selection of technical solutions.

  • Establishes City wide standards related to the operability and high availability of corporate data center software/hardware products through the identification and resolution of service or performance problems and initiates changes to enhance problem avoidance.

  • Reviews, evaluates, recommends and comments on emerging technologies and business innovation for improving service, reducing costs and enhancing efficiency on internal service improvement, cost efficiencies to the public.

  • Works with highly confidential information; available 7x 24 while on-call to respond to critical page alerts.

  • Develops technical criteria of the overall mass storage and storage area networks (SAN) to meet the open systems storage requirements of the corporate consolidated data centre.

Key Qualifications:

Your application for the role of Senior Technical Support Specialist 1 should describe your qualifications as they relate to:

  1. Post-secondary degree or diploma in Computer Science and a recognized certification such as CCNP, CCIE, FCP, FCSS or an approved equivalent.

  2. Extensive experience working with large enterprise clustered high-availability firewalls and load balancer, including Checkpoint/Fortinet firewalls, F5 LTM/APM/GTM, and Secure Web Proxy Gateways.

  3. Extensive experience in building clustered enterprise Data Center using Cisco ACI.

  4. Considerable experience with intrusion detection and vulnerability assessment in perimeter network.

  5. Experience planning, designing, and implementing network technology using SDWAN in a highly complex Cisco network infrastructure.

  6. Experience in Network Access Control (NAC) with wired data, wireless infrastructure, and VPN, as well as posture and client provisioning.

  7. Must possess and be able to maintain a valid Province of Ontario, Class "G" Driver's License and access to a vehicle.

  8. Knowledge of network operating systems, network devices, network design principles, network analysis and telecommunication principles.

  9. System management skills, specifically with technical issues at the Wide Area Network and Local Area Network level, including installation, and problem determination and resolution.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

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