SOLUTION VALIDATION REPRESENTATIVE

Major Responsibilities:

• Implements detailed plans and recommends policies/procedures regarding program specific requirements to support business objectives, operational requirements, legislative compliance and continuous improvement initiatives.
• Conducts research into assigned area including workforce data ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Executes test cases and scripts, user acceptance testing, validation strategies, and quality assurance activities to assess human resource and payroll system functionality, business process integrity, and operational readiness.
• Executes integration and regression activities, identifying risks relating to system readiness and business objectives.
• Documents, logs and tracks defects, inconsistencies, system issues and data anomalies and completes follow up activities.
• Conducts retesting activities, validates corrective actions and system enhancements, evaluates results, confirms issue resolution with management. Validates time and attendance information, scheduling data, payroll inputs and outputs and system generated reports and other confidential workforce management data to ensure compliance with organizational standards and operational accuracy.
• Assists with scheduling workflows, time entry and approval processes and payroll processing flows.
• Validates system functionality against business rules, legislative obligations, organizational policies, and collective agreement provisions and documents issues. Escalates concerns as they arise.
• Supports investigation of system, process or data issues and the determination of root causes.
• Supports discussions with business analysts, service representatives, technical teams, vendors, project partners, and operational leaders to support the successful delivery of enterprise technology solutions. Escalates complex issues.
• Provides regular updates on assigned tasks, milestones and work progress ensuring partners are informed of key developments, timelines, issues and resolutions.
• Maintains testing documentation including test execution results, defect records, validation findings, issue logs and supporting evidence.
• Validates highly confidential information relating to payroll administration, disability management, workforce planning, labour relations matters, compensation programs, organizational restructuring initiatives and collective agreement provisions prior to communication or implementation.
• Exercises discretion and maintains strict confidentiality when accessing sensitive workplace matters and supporting organizational initiatives, including restructuring, workforce planning, position management and other employment-related changes before finalization.
• Researches information on provisions of the Employment Standards Act, Income Tax Act, OMERS requirements, privacy legislation and collective agreements.
• Gathers position and organization structure information regarding system impacts associated with collective agreement implementation, organizational restructuring initiatives and workforce adjustments.
• Handles confidential testing data in SAP and SuccessFactors that include employee records, compensation and organizational structures.
• Liaises with both People & Equity staff and client divisions when validating organizational structure, position data and labour relations initiatives.