SUPERVISOR BUSINESS SERVICES & STRATEGIC PLANNING

Job ID: 58318
Job Category: Finance, Accounting & Purchasing
Division & Section: Purchasing & Materials Management, Program Support & Policy Development
Work Location: City Hall, 100 Queen St W, Toronto, M5H 2N1
Job Type & Duration: Full-time, Permanent Vacancy
Salary Range: $105,241.00- $146,191.00
Hiring Zone: $110,411.00 - $119,709.00
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 08-May-2026 to 24-May-2026

Delivering meaningful impact through Social Procurement 

The City of Toronto’s Social Procurement Program leverages the organization’s purchasing power to advance inclusive economic development, while continuing to deliver best value for the public. 

By integrating social considerations into procurement planning, solicitation, and contract management, the program tackles barriers to equal opportunity while strengthening the City’s supply chain and advancing workforce development initiatives. The program supports local economic growth in partnership with Indigenous, Black and equity-deserving communities. As the Supervisor, Business Services and Strategic Planning, you’ll play a central role in that work.

Every effort will be made to choose the right candidate(s) to represent the diversity of the community and support advancement of the City’s Reconciliation Action Plan.

Reporting to the Manager, Policy and Program Planning, you’ll lead a team that shapes how the division plans, operates, measures success, and delivers value. You will oversee program administration related to social, Indigenous, innovative and sustainable procurement. This includes business process re-engineering and modernization; outreach and engagement with suppliers; and performance measurement.

This role is ideal for someone who thrives at the intersection of people leadership, program delivery, and strategic problem-solving and who enjoys turning complex ideas into practical, high‑impact outcomes.

What you’ll spend your days doing

You’ll lead and inspire a team, setting clear direction while fostering collaboration, continuous learning, innovation, and high standards of performance. You’ll manage day‑to‑day operations, assigning and reviewing work, providing operational oversight for Indigenous procurement initiatives, approving vacation and overtime, evaluating performance, approving salary increments, addressing grievances, and recommending disciplinary action when required. You’ll also be responsible for the financial health of your portfolio, contributing to and administering budgets and developing business cases.

From a program and project perspective, you’ll guide the delivery of divisional programs and initiatives across critical areas such as social, Indigenous, innovative and sustainable procurement; strategic and business planning; process re‑engineering; systems sustainment; analytics and performance measurement; and communications. You’ll lead operational projects end‑to‑end keeping them on schedule, on budget, and aligned with divisional goals while also overseeing other assigned projects to ensure strong teamwork, quality, accountability, and results.

A key part of the role is driving transformation and change. You’ll develop and implement innovative solutions that support digital modernization, process improvements, and effective change management. You’ll design and apply sustainment models that fit divisional and client needs, lead system adoption efforts, and continuously improve efficiency, effectiveness, and accountability.

You’ll work with data often. Developing performance measures and dashboards, applying business analytics, and translating insights into actionable recommendations that strengthen service delivery. You’ll also evaluate and streamline business processes for implementation across the division.

Your role requires a high degree of trust and discretion, as you’ll handle confidential and sensitive information related to staff, resources, finances, policies, and strategies. You’ll ensure operational and administrative processes meet regulatory and quality assurance standards, while building and maintaining strong internal controls, oversight mechanisms, and compliance supports both within the division and for client divisions.

Collaboration is central to this role. You’ll work closely with divisional leadership, sector partners, client divisions, and others to promote innovation, develop and oversee service agreements and procurement activities, manage issues, and maintain client satisfaction. You’ll ensure communications are integrated, consistent, accessible, and grounded in equity, reconciliation, and inclusion.

You’ll contribute at a strategic level, informing program changes, new structures, and pilot projects; coordinating cross‑divisional initiatives on behalf of senior management; tracking Council decisions and advising leadership on their implications; and providing expert guidance on procurement, business planning, benchmarking, performance measurement, and program evaluation.

Finally, you’ll represent the division on key corporate and divisional initiatives, maintain strong relationships with internal and external stakeholders (including other orders of government, boards, agencies, suppliers, and senior leaders), support enterprise‑wide initiatives led by the Manager, Director, and Chief Procurement Officer, and recommend organizational changes that help the division meet evolving goals. Throughout it all, you’ll maintain a deep and current understanding of City and divisional policies, priorities, and operational issues.

What will you bring to the role

You bring proven people‑leadership experience, ideally in a large and complex organization, with public‑sector experience as a strong asset. You’ve successfully led programs and initiatives involving strategic planning, evaluation, training, communications, and analytics or business intelligence tools.

You’re comfortable juggling multiple, diverse projects in fast‑paced, deadline‑driven environments and have experience advancing equity, reconciliation, and inclusive approaches in your work. You communicate clearly and confidently, whether drafting reports and briefing notes or presenting to senior leaders, Councillors, and external partners.

You understand the public sector landscape, including procurement legislation and policy (especially social and sustainable procurement), employee and labour legislation, collective agreements, and occupational health and safety requirements. Knowledge of Indigenous cultures and histories, and experience working with Indigenous communities, is a strong asset.

Above all, you bring sound judgment, strategic thinking, and a collaborative mindset along with the ability to turn ideas into action and lead change that makes a real difference.

Key Qualifications:

1. Supervisory experience in a major public or private sector organization. Previous governmental experience would be an asset.
2. Considerable experience in program administration, including strategic planning, program evaluation, training and program communications and the development and maintenance of analytical/business intelligence tools.
3. Experience leading multiple and diverse projects in a detail- and deadline-oriented environment.
4. Experience implementing equity and reconciliation initiatives.
5. Ability to prepare comprehensive reports, briefing notes and professional presentation material.
6. Exceptional oral and written communications skills with the ability to work effectively with senior management, other orders of government, and Councillors and their staff.
7. Understanding of public procurement-related legislation and policy, including social and sustainable procurement, would be an asset.
8. Knowledge of Indigenous cultures, contemporary and historical issues, including awareness of cultural teachings and experience working closely with Indigenous communities would be an asset.
9. Knowledge of the Occupational Health & Safety Act and Regulations, Collective Agreements, and related Employee and Labour legislation.

Equity, Diversity and Inclusion 
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.