SUPERVISOR MEDIA SERVICES PH (Strategic Communications)

Are you a strategic communicator with a passion for public service? Join the communications team at Toronto Public Health – the largest public health unit from coast-to-coast-to-coast, protecting the health and well-being of those who live, work, play and study in the city. 

As Supervisor, Media Services PH (Strategic Communications), you’ll drive innovative strategies to engage and inspire diverse audiences.  

From managing high-profile campaigns to navigating a rapidly evolving communications landscape, you’ll ensure that our work enhances public health priorities with clarity, creativity and strategic impact. If you thrive at the intersection of leadership, storytelling and digital innovation, this is your opportunity to make a difference. 

Major Responsibilities 

• Implements detailed plans and recommends policies and procedures regarding program specific requirements. 

• Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others. 

• Provides leadership in developing creative, integrated, audience-focused and evidence-informed communication strategies that advance organizational priorities.  

• Supervises the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary. 

• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations. 

• Leads the day-to-day implementation of divisional multimedia communications strategy including discussions and decision-making. 

• Assesses informational needs of internal and end-user clients, through consultation and developing solutions. 

• Coordinates implementation, delivery and sustainment of the Web Content Management Solution within Toronto Public Health, including workflow functionality within the communications function. 

• Develops and manages content libraries including design assets in the form of text, photography, graphics, video, audio, illustrations and training materials accessible to internal and external users. 

• Works with internal clients to help define scope and recommended approach for strategic communications campaigns.  

• Plays an advisory role in client engagement, serving as a strategic advisor. 

• Serves as thought leader in aligning communications strategy with a client's business goals and objectives. 

• Drives high-level discussions on the role of strategic communications within the marketing of health messages by participating in public forums, partner and other government consultations. 

• measurement within Toronto Public Health. 

• Works with the Manager Communications PH to liaise with other City divisions and corporate groups focused on messaging and branding to represent and protect the best interests of Toronto Public Health. 

• Works with Toronto Public Health teams and other communications staff to ensure that the appropriate multimedia opportunities are reflected in communications plans and coordinates the delivery of those services as communications initiatives are implemented. 

• Contributes to development of training and mentoring initiatives supporting multimedia health communications activities. 

• Ensures delivery of customer service to maintain client satisfaction and identify resource needs to close gaps in deliverables as well as pursue relevant new or emerging opportunities. 

• Identifies, recommends, coordinates and consults on the implementation of appropriate technologies to support the multimedia function. 

• Anticipates and identifies relevant business issues and operating procedures as they correspond to priorities in the health communications workplan. 

• Works with the Health Communications team and program area content leads/subject matter experts to deliver health communications web content (internal and external clients) in all formats, to accurately represent program information, maintain knowledge exchange and identify performance gaps as well as new or emerging needs. 
   

Key Qualifications 

1. Post-graduate diploma or degree in communications or media relations, or a combination of education and relevant experience. 

2. Extensive experience in developing, implementing and coordinating diverse, high-level media relations and issues management strategies, in a time-sensitive environment with high profile issues. 

3. Experience in dealing with senior management and political staff on sensitive or confidential issues.

4. Experience supervising in the media field, including leading, developing, motivating and training a team to produce innovative material and strategies.  

5. Excellent oral and written communication and presentation skills, with the ability to convey complex information clearly and effectively to diverse audiences. 

6. Strong problem‑solving skills with the ability to assess issues, develop practical solutions and make sound decisions in time‑sensitive or high‑profile situations. 

7. Ability to work in a fast‑paced environment with competing deadlines, shifting priorities and high public visibility. 

8. Ability to take initiative, exercise sound judgment and work both independently and collaboratively within cross‑functional teams 

9. Ability to support Toronto Public Service values and contribute to a culture that champions equity, diversity, inclusion and respectful workplaces.