SUPERVISOR PROGRAMS

• Job ID: 56397
• Job Category: Management
• Division & Section: Toronto Shelter & Support Services (TSSS) Outreach and Access Streets to Homes
• Work Location: Various Locations:(2) 24-months temporary positions at 51 Lisgar Street Toronto M6J 0B1 and (1) 12-months position at 674 Dundas St W., Toronto M5T 1H9
• Job Type & Duration: 2 Temporary (24-month) vacancies and 1 Temporary (12-month) vacancy
• Salary: $94,905 - $128,386 annually
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 3
• Posting Period: 30-Jun-2025 to 15-Jul-2025
  
  
•  

Are you ready to take on a leadership role that will impact some of Toronto’s most vulnerable populations? If so, bring your expertise to the City of Toronto as Supervisor, Programs within the Toronto Shelter and Support Services Division (TSSS).

There are vacancies in the following portfolios:

Streets to Homes (S2H), this unit engages people experiencing street homelessness in Toronto to address their self-identified needs towards securing and sustaining housing.   This is part of the Outreach and Access section which co-ordinates access to Toronto's Shelter and Outreach Services and resolves operational issues for Toronto Shelter and Support Services.

Homeless Prevention Initiatives (HIPS) delivers, coordinates, and oversees an integrated system of direct services for individuals and communities impacted by homelessness.

Major Responsibilities:

• This position reports to the Manager or designate and works as part of a collaborative management team.  The Supervisor, Programs is responsible for direct operations, ensuring adherence to relevant legislation as well as corporate and divisional policy and guidance, as well as the supervision of direct and indirect reports, to support improved housing outcomes for individuals experiencing homelessness who are living outdoors or in encampments and or support a variety of programs within a designated site.
• Staff Development and Supervision are an integral part of this role. You will provide day-to-day supervision of our front-line management teams, and will be responsible for fostering their leadership, accountability and competency skills development. You will provide oversight of the supervision of our front-line operations team and will be responsible for ensuring effective teamwork, high standards of work quality and organizational performance, and continuous learning, and encouraging innovation in others.
• When required, you will also be responsible for any labour relation concerns that may arise. As part of your role, as a competent supervisor under the Occupational Health and Safety Act, you will be responsible for conducting incident management, including investigation, debriefing and reporting. This includes workplace violence, serious and critical incidents. You will also be expected to ensure compliance with safety and security matters under Occupational Health and Safety legislation and divisional safety and security policies, including workplace accommodations.
• As a key member of the shelter's Senior Leadership Team, you will take a lead role in providing leadership in service planning and program policy development that incorporates identified needs with input from clients, community agencies, and staff. You will also engage staff and clients for input and feedback on the development of our divisional and corporate work plan objectives and priorities as it relates to the delivery of services in a shelter environment/or for individuals living outside.
• You will have the opportunity to provide input into and administer your assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations as it relates to program matters.
• You are skilled in customer service and communication, you can work effectively with clients, service providers, the general public and/or staff to address service inquiries, requests and/or complaints, apply verbal de-escalation and crisis prevention techniques in defusing potentially volatile situations, and compile, analyze and disseminate data and apply it to the programs practices and operations.
• Overall, you will be responsible to ensure all services are provided in accordance with applicable legislation as well as Corporate and Divisional policies, procedures and guidelines.

Key Qualifications:

Post-secondary education in a discipline pertinent to this work, or an equivalent combination of education and experience.

1. Considerable supervisory experience in a social services and/or human services unionized environment, including the management of any labour relation issues that may arise.
2. Experience in the planning and implementation of programs, policies and/or procedures that address the complex needs and characteristics of the homeless population.
3. Experience working with a variety of stakeholders to achieve a common goal  and build successful partnerships.  (i.e., community and government agencies) with varying and differing priorities.
4. Considerable experience leading motivating, coaching and developing individuals and teams.
5. Demonstrated ability to provide service within a harm reduction, trauma informed and anti oppression framework.
6. Highly developed skills in conflict resolution, alternate dispute resolution techniques, problem-solving, facilitation and communication.
7. Ability in managing administrative and financial activities associated with institutional operations, ensuring compliance with legislative guidelines and policies through continuous monitoring and evaluation.
8. Ability to develop partnerships amongst staff, clients and community agencies.
9. Ability to develop and deliver trainings and presentations.
10. A good understanding and knowledge of the unique needs and barriers experienced by the unsheltered homeless, newcomers, refugee/asylum claimants, is an asset.
11. Knowledge of current issues and trends in the aging populations, homelessness, social work, social housing, mental health, addiction, harm reduction, community funding, municipal trends and policies, and related legislation.
12. Knowledge and understanding of the needs and barriers experienced by Indigenous communities, youth, persons with mental illness, and persons with addictions and income supports, as well as appropriate best practices for program implementation to improve conditions and end homelessness for the underserved client populations.
13. Knowledge of statistical methods of data collection and analysis.
14. Knowledge of the Collective Agreements, Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), Personal Health Information Protection Act (PHIPA), Employment Standards Act, Shelter Standards and other relevant legislation.
15. Knowledge of government legislation in the area of Occupational Health and Safety.
16. Ability to travel within Toronto and outside Toronto, as required. Possession of valid G license and access to a vehicle would be an asset.
17. Ability to communicate effectively, both orally and in writing, at a supervisory level.
18. Ability to work flexible hours, including weekends and evenings.
19. Ability to use a variety of computer applications (i.e., Microsoft Office 2013) and automated systems.
20. Customer service skills working with clients, service providers, the general public and/or staff to address service inquiries, requests and/or complaints.

Police Reference Check (PRC) Requirements: 

Selected candidates may be required to provide a current Police Reference Check as a condition of employment for this position.

For more information on Hostels Services, please visit our website at http://www.toronto.ca/housing

A Police Reference Check program brochure is available at http://www.toronto.ca/housing/employment.htm

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.