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SUPPORT ASSISTANT C

Job ID: 65014
Job Category: Administrative
Division & Section: Toronto Court Services, TO Court Svcs Planning & Liaison Svcs
Work Location: St. Lawrence Market North - 92 Front Street East, Toronto, Ontario
Job Type & Duration: Permanent, Full-Time vacancies
Hourly Rate: $32.83 - $35.82
Shift Information: Monday to Friday, 35 hours per week
Affiliation: L79 Full-time
Number of Positions Open: 3
Posting Period: 24-July-2026 to 10-August-2026

Major Responsibilities:

  • Completes data entry of new charges on court case management system
  • Correspondence with stakeholders, includes but not limited to enforcement officers and interpreters
  • Completes activities related to active court record management (e.g., filing, records retrieval).
  • Operates office equipment and computers utilizing a variety of software packages, applying speed and skill. Prepares presentation materials, forms etc.
  • Researches and prepares presentation materials for meetings.
  • Utilizes layout, formatting and keyboarding skills using computer.
  • Maintains filing and retrieval systems for records and court documents in accordance with the divisional records management procedures.
  • Receives court documents and applications from the public, enforcement agencies, Judiciary and ensures accuracy and completeness.
  • Coordinates scheduling of meeting rooms, bookings with special requirements for meetings.
  • Attends meetings, takes notes, and transcribes minutes.
  • Handles internal and external mail correspondence.
  • Monitors, and maintains supplies for the unit or other locations.

Key Qualifications:
Your application must describe your qualifications as they relate to:

  1. Considerable experience performing a variety of clerical duties, including typing correspondence and ensuring a high level of accuracy in data entry.
  2. Considerable experience maintaining and managing filing systems for both hard copy and electronic records, handling large volumes of information efficiently and accurately.
  3. Experience using Microsoft Office applications such as Word, Excel, Access, Outlook, and PowerPoint, including formatting documents, managing spreadsheets, and performing mail merge functions.
  4. Experience working in a customer service environment, effectively communicating and interacting with all levels of staff, stakeholders, and the general public in person, by telephone, and in writing.

You must also have:

  • Ability to utilize layout of formatting procedures for text, charts, graphs and statistical data.
  • Excellent organizational skills with the ability to multitask in a high-pressure, high-volume environment with minimal supervision.
  • Familiarity of legal and technical terms and court procedures and requirements, e.g. knowledge of the Statutory Powers Procedure Act, City of Toronto By-Laws, Provincial Offences Act, Courts of Justice Act, Administration of Justice Act and related regulations.
  • Ability to keyboard at an efficient rate with a high degree of accuracy
  • Excellent interpersonal and communication skills with the ability to meet and interact with the Judiciary, members of the Law Profession, staff, enforcement agencies, and general public in an efficient, discreet and professional manner.
  • Ability to lift boxes up to 20 kg.
  • Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity, and respectful workplaces.


NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

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