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SUPPORT ASSISTANT C

 

  • Job ID: 56121
  • Job Category: Administrative
  • Division & Section: Toronto Court Services, TO Court Svcs Planning & Liaison Svcs
  • Work Location: Saint Lawrence Market North - 92 Front Street East
  • Job Type & Duration:  Permanent, Full-Time vacancies
  • Hourly Rate and Wage Grade: $32.83 - $35.82
  • Shift Information: Monday to Friday, 35 hours per week
  • Affiliation: L79 Full-time
  • Number of Positions Open: 3 
  • Posting Period: 07-Jul-2025 to 21-Jul-2025
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Major Responsibilities:

  • Completes data entry of new charges on court case management system
  • correspondence with stakeholders, includes but not limited to enforcement officers and interpreters
  • Completes activities related to active court record management (e.g., filing, records retrieval).
  • Drafts correspondence
  • Operates office equipment and computers utilizing a variety of software packages, applying speed and skill.
  • Researches and prepares presentation materials for meetings.
  • Utilizes layout, formatting and keyboarding skills using computer.
  • Maintains filing and retrieval systems for records and court documents in accordance with the divisional records management procedures.
  • Receives court documents and applications from the public, enforcement agencies, Judiciary and ensures accuracy and completeness.
  • Coordinates scheduling of meeting rooms, bookings with special requirements for meetings.
  • Attends meetings, takes notes, and transcribes minutes.
  • Handles internal and external mail correspondence.
  • Monitors, and maintains supplies for the unit or other locations.

 

Key Qualifications:
Your application must describe your qualifications as they relate to:

  1. Considerable experience performing various clerical duties, including, typing correspondence, accuracy of data entry  
  2. Experience with MS Office (i.e. Word, Excel, Access, Outlook and PowerPoint), data entry, formatting procedures for text, table, spreadsheet and mail merging.
  3. Considerable experience working with various filing systems and the management of large volumes of information both hard copy and electronic.
  4. Experience working in a customer service environment, dealing effectively with all levels of staff and the general public and stakeholders in person, by telephone and in writing.

 

You must also have:

  • Ability to utilize layout of formatting procedures for text, charts, graphs and statistical data.
  • Excellent organizational skills with ability to multitask in a high-pressure, high-volume environment with minimal supervision.
  • Familiarity of legal and technical terms and court procedures and requirements, e.g. knowledge of the Statutory Powers Procedure Act, City of Toronto By-Laws, Provincial Offences Act, Courts of Justice Act, Administration of Justice Act and related regulations.
  • Ability to type/keyboard at a fair rate of speed, and accuracy.
  • Excellent interpersonal, and communication skills with the ability to meet and interact with Judiciary, members of Law Profession, staff, enforcement agencies, and general public in an efficient, discreet and professional manner.
  • Ability to lift boxes up to 20 kg.
  • Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity, and respectful workplaces.

 

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

 

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

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