SUPPORT ASSISTANT C

Job ID: 63331

Job Category: Administrative

Division & Section: Development Review, Policy & Committee of Adjustment

Work Location: Scarborough Civic Centre, 150 Borough Dr 

Job Type & Duration: Full-time, Temporary Vacancy (ends September 7, 2027)

Hourly Rate and Wage Grade: $32.83 - $35.82, Wage Grade 6

Shift Information: Monday to Friday, 35 hours per week

Affiliation: L79 Full-time

Number of Positions Open: 1

Posting Period: 28-Apr-2026 to 12-May-2026

Reporting to the Manager/Deputy Secretary Treasurer Committee of Adjustment, the incumbent will perform a variety of clerical and administrative functions in support of the Committee of Adjustment section of the Development Review Division.

Major Responsibilities:

• Supports the customer service counter by receiving applications from the public and ensuring accuracy and completeness
• Responds to inquiries made in person, by phone, or in writing that requires a broad knowledge of the operational area/function or refers to appropriate personnel
• Prepares researches, maintains and processes documents including proof reading, printing and photocopying
• Inputs, updates and maintains data as it relates to the program area
• Drafts correspondence and creates documents for Manager's signature
• Operates office equipment and computers utilizing a variety of software packages, applying speed and skill
• Prepares presentation materials, forms etc. Utilizes layout, formatting and keyboarding skills using computer
• Maintains filing and retrieval systems for section files
• Coordinates meeting rooms, bookings and special requirements for meetings
• Prepares, sorts, processes, collects, opens, distributes and delivers mail and assists with the distribution of public hearing notices
• Attends meetings and public hearings that may extend beyond regular work hours to take and transcribe minutes
• Monitors, orders and maintains supplies/resource materials for unit or other locations
• Provides clerical assistance to the Administrative Support team and performs related work assigned

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Experience working in a customer service environment, interacting with all levels of staff and the public, and responding to inquiries via multiple email accounts, telephone, and written correspondence.
2. Experience accurately recording and transcribing formal meeting minutes.
3. Experience managing filing systems and large volumes of information, both hard copy and electronic, including the circulation and tracking of project materials under review.
4. Proficiency with Microsoft applications (Word, Excel, Outlook, and Teams), Adobe Acrobat (including merging and formatting documents), spreadsheets, scheduling, hosting meetings, and navigating web-based resources.
5. Experience performing a range of clerical and administrative support duties.

You must also have:

• Excellent computer skills and ability to work with web-based services such as WebEx and Microsoft Teams.  Experience coordinating virtual and in-person meetings, including arranging meeting rooms, and handling special requirements for meetings.
• Ability to work effectively in a team environment.
• Ability to provide customer service to a broad range of stakeholders (i.e. staff, Councillors, public) and respond to issues as they arise in person, by telephone and in writing.
• Good organizational skills with an attention to detail, record keeping and multitasking skills with the ability to set priorities while being flexible in a fast-paced environment with tight legislated deadlines while working with minimum supervision.
• Good written communication skills to compose correspondence and edit and proofread documentation.
• Problem solving and decision-making skills with the ability to handle and resolve difficult situations in a professional manner.
• Knowledge of the Accessibility for Ontarians with Disabilities Act (AODA), the Occupational Health and Safety Act and all relevant regulations that apply to the job duties.
• Ability to work with various filing systems and manage large volumes of information both hard copy and electronic.
• Ability to apply independent judgement and discretion in dealing with confidential information.
• An understanding of urban development and municipal government business procedures.
• Ability and willingness to work some evenings.
  
  

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.