Job ID: 58992
Job Category: Administrative
Division & Section: Seniors Services & Long Term Care, LTC Resident Care & Services
Work Location: Union Station, 3rd Floor 
Job Type & Duration: Permanent, Full-time vacancy  
Hourly Rate: $31.60 to $34.48 
Shift Information: Monday to Friday, 35 hours per week 
Affiliation: L79 FT 
Number of Positions Open: 1
Posting Period: 17-Oct-2025 to 31-Oct-2025

The City’s Seniors Services and Long-Term Care (SSLTC) Division supports Toronto seniors and residents in long-term care homes to have the healthiest, most fulfilling lives possible through exceptional care and services. Vulnerable individuals who reside in the community are supported through adult day programs, supportive housing services, tenancy support and homemakers and nurses services. CareTO is our brand for the culture change we are investing in for the City’s 10 directly operated long-term care homes (https://www.toronto.ca/community-people/housing-shelter/rental-housing-tenant-information/finding-housing/long-term-care-homes/careto/). The division values Compassion, Accountability, Respect and Excellence which shape our organizational culture, our priorities, and the experiences of all those who live, work, volunteer, and visit.

Major Responsibilities:

• Prepares, researches, maintains and processes documents. Selects and presents data. Determines and corrects errors.
• Drafts correspondence. Inputs, updates and maintains data.
• Operates office equipment and computers utilizing a variety of software packages, applying speed and skill. Prepares presentation materials, forms etc. Utilizes layout, formatting and keyboarding skills using computer.
• Maintains filing and retrieval systems for records/documents.
• Receives documents/applications, invoices/monies from the public or other levels of government and ensures accuracy and completeness. Issues/completes receipts/documentation. Receives, balances and records payments and completes receipts
• Directs and/or guides and/or checks work of other staff.
• Responds to inquiries requiring broad knowledge of the operational area/function.
• Co-ordinates meeting rooms, bookings and special requirements for meetings. Attends meeting, takes and transcribes minutes.
• Prepares, sorts, processes, collects, opens, distributes and delivers mail, cash, bank deposits.
• Monitors, orders and maintains supplies/resource materials for unit or other locations.

Key Qualifications:
Your application must describe your qualifications as they relate to:

• 1. Considerable experience using computers and a variety of software packages such as Microsoft Office Suite (i.e. Microsoft Word, Excel, Access, PowerPoint, email).
  2. Experience creating, formatting, and administrating documents, reports, charts, presentations and survey administration.
  3. Experience working with various filing systems and the management of large volumes of information.
  4. Supporting virtual and in-person meetings with internal and external partners, taking meeting minutes, preparing and distributing meeting materials, and booking meeting rooms.
  5. Experience supporting multiple projects and  responding to inquiries from internal and external stakeholders.

You must also have:

• Good verbal and written communication skills with strong attention to detail.
• Good interpersonal, conflict management and problem-solving skills.
• Ability to create contract release orders and enter goods receipts using SAP.
• Experience working with external organizations in supporting large projects,
• Experience supporting multiple projects occurring simultaneously.
• Familiarity with medical terminology and quality improvement.
• Knowledge of Ministry Long-Term Care Standards.
• Understanding of MPIPA, and PHIPA as it relates to Support Assistant C position.
• Knowledge of database and payroll related applications such as SAP, QUATRO, Resident Financial Management System
• Ability to establish effective and strong working relationships.
• Ability to deal effectively and courteously with residents, families, general public and all levels of staff.
• Ability to plan, organize and manage work with minimal supervision and complete assigned duties within timelines.
• Ability to work well autonomously or within a group or team environment.
• Ability to be proactive and time management.
• Ability to work in a customer service environment.
• Ability to handle confidential and sensitive information with discretion and tact.
• Ability and willingness to participate in in-service education programs.
• Ability to work on-site and drive or attend meetings at various sites as required.
• Ability and willingness to work shift work, evenings, weekends and holidays as needed.
• Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

Please Note:

• As a condition of employment with the Seniors Services & Long-Term Care Division, selected candidates will be required to provide a satisfactory Police Reference Check (PRC) with vulnerable sector screening, tuberculosis screening and proof of immunization in accordance with the Fixing Long-Term Care Act, 2021

Notes

• Applicants are required to demonstrate in their resume that their qualifications match those specified in the job posting. Additional information submitted after the job posting closing date will not be accepted.
• Assessment may include an interview, written and/or practical test. Location of assessment to be determined.
• Work location reflects what is known at the time of posting.
• An employee's reporting relationship and/or work location may change due to operational reasons and in accordance with their Collective Agreement.
• Information on preparing for City job competitions is available on the Job Opportunities website.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.