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SUPPORT ASSISTANT C

Job ID: 59706
Job Category: Administrative
Division & Section: Seniors Services & Long Term Care, LTC Regional Services
Work Location: Various, Please See Below 
Job Type & Duration: Full-Time, Permanent Vacancies 
Hourly Rate: $32.83 to $35.82 
Shift Information: Monday to Sunday, 35 Hours Per Week, On-Site 
Affiliation: L79 Full-time
Number of Positions Open: 4
Posting Period: 31-Mar-2026 to 16-Apr-2026 
Location and Shift Information:

  • Castleview Wychwood Towers Long-Term Care Home, 351 Christie Street, Toronto – 1 Vacancy
  • Kipling Acres Long-Term Care Home, 2233 Kipling Avenue, Etobicoke – 2 Vacancies
  • Cummer Lodge Long-Term Care Home, 205 Cummer Avenue, North York – 1 Vacancy


The City’s Seniors Services and Long-Term Care Division supports residents in long-term care homes to have the healthiest, most fulfilling lives possible through exceptional care and services, enabling people to live with support and age with dignity. The Division believes in the values of Compassion, Accountability, Respect, and Excellence. CareTO is our brand for the culture change we are investing in for the City’s directly operated long-term care homes (https://www.toronto.ca/community-people/housing-shelter/rental-housing-tenant-information/finding-housing/long-term-care-homes/careto/). Based on evidence-informed research, our goal is to improve the experiences of all those who live, work, volunteer, and visit.

 
Major Responsibilities: 

  • Prepares, researches, maintains and processes documents. Selects and presents data. Determines and corrects errors.
  • Drafts correspondence. Inputs, updates and maintains data.
  • Operates office equipment and computers utilizing a variety of software packages, applying speed and skill. Prepares presentation materials, forms etc. Utilizes layout, formatting and keyboarding skills using computer.
  • Maintains filing and retrieval systems for records/documents.
  • Receives documents/applications, invoices/monies from the public or other levels of government and ensures accuracy and completeness. Issues/completes receipts/documentation. Receives, balances and records payments and completes receipts.
  • Directs and/or guides and/or checks work of other staff.
  • Responds to inquiries requiring broad knowledge of the operational area/function.
  • Co-ordinates meeting rooms, bookings and special requirements for meetings. Attends meeting, takes and transcribes minutes.
  • Prepares, sorts, processes, collects, opens, distributes and delivers mail, cash, bank deposits.
  • Monitors, orders and maintains supplies/resource materials for unit or other locations.


Key Qualifications:

Your application must describe your qualifications as they relate to:

  1. Experience using a variety of software packages including Microsoft Office (i.e., Word, Excel, Access, PowerPoint, Outlook), and other software applications relevant to supporting the Division (e.g. Quatro Time or other scheduling program).
  2. Experience creating and formatting documents, reports, charts, presentations and taking meeting minutes.
  3. Experience working and maintaining filing/records systems and the management of large volumes of information.
  4. Experience processing orders or requisitions, book appointments along with, maintaining and rotating the inventory levels of supplies, track inventory, forms, and equipment, as well as, receiving, controlling and delivering supplies.
  5. Experience with planning, scheduling, coordinating and maintaining staff schedules.

 

 You must also have:

 

  • Knowledge of database and payroll related applications such as QUATRO, SAP and Point Click Care.
  • Knowledge of Ministry of Health & Long-Term Care Standards.
  • Good verbal and written communication skills with strong attention to detail.
  • Good interpersonal, conflict management and problem solving skills.
  • Ability to effectively communicate pertinent information to staff, residents, visitors, within a Long-Term Care Home.
  • Ability to create contract release orders (CROs), enter goods receipts using SAP, supply stock maintenance and monitoring inventory levels; re-ordering supplies as needed.
  • Familiarity with medical terminology considered an asset.
  • Ability to establish effective and strong working relationships.
  • Ability to deal effectively and courteously with residents, families, general public and all levels of staff.
  • Ability to plan, organize and manage work with minimal supervision and complete assigned duties within timelines.
  • Ability to work well autonomously or within a group or team environment.
  • Ability to work in a customer service environment.
  • Ability to handle confidential and sensitive information with discretion and tact while ensuring resident documents are organized and maintained to ensure accurate and accessible record-keeping (e.g. physical charts).
  • Ability and willingness to participate in in-service education programs.
  • Ability to lift, push and carry boxes or objects up to 15 lbs.
  • Ability and willingness to work shift work, evenings, weekends and holidays as needed.
  • Ability to work in-person at the base Long-Term Care Home location 5 days a week.
  • Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

 

Please Note:
As a condition of employment with the Seniors Services & Long-Term Care Division, selected candidates will be required to provide a satisfactory Police Reference Check (PRC) with vulnerable sector screening, tuberculosis screening and proof of immunization in accordance with the Fixing Long-Term Care Act, 2021.

 

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

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