SYSTEMS INTEGRATOR 1

Job ID: 59030
Job Category: Information & Technology
Division & Section: Public Health, Operation and Business Services
Work Location: 61 Front Street, East Wing, 2nd Floor, Toronto ON. M5J 1E5
Job Type & Duration: Full-Time, Temporary Vacancy (12-month Duration)
Hourly Rate and Wage Grade: $50.41 - $55.24
Shift Information: Monday to Friday, 35 hours per week
Affiliation: L79 Full-time
Number of Positions Open: 1
Posting Period: 28-Aug-2025 to 12-Sep-2025

Job Description

Reporting to a Senior Systems Integrator, Public Health, this Systems Integrator 1 (Senior Business Analyst) has considerable experience in application deployment, system architecture, programming and testing, training, and documentation, with strong emphasis in problem solving, customer service, service improvement, project and work package management, feasibility, business case document development. This Systems Integrator 1 position is responsible to support various Toronto Public Health programs and for analyzing, documenting, and presenting options for business process improvements including recommending changes that improve service delivery.

Major Responsibilities:

Establish and maintains business relationships with clients to discuss/assess client needs.
Prepares project charter, statements of work, and project plans.
Identifies risks and prepares action plans to mitigate risks.
Leads team in delivery of projects or work packages.
Liaises and co-ordinates with internal and external groups on accomplishment of deliverables.
Prepares findings and “Lessons Learned” from post-implementation project reviews.
Assesses, analyzes, evaluates, and recommends process and policy alternatives for projects and work packages.
Redesigns business principles, processes, policies, and standards by recommending best practices and improvements to current processes.
Determines business, functional and non-functional requirements and builds consensus amongst clients.
Prepares Business Plans, Gap Analysis, Logical Data Models and Design documents for proposed solutions that leverage information and technology as part of the solution.
Provides input to Data Management teams on transformation of clients’ business requirements.
Recommends improvements to current methodology, process, standards, and policies.
Assists staff in understanding of business processes and logic.
Liaises with staff in development of test strategy, test cases and test scripts for system, performance, usability, and acceptance testing of system solutions developed.
Leads team of draft implementation and rollout strategies and plans.
Conducts walk-through of deliverables to identify potential problems.
Prepares training material and documentation for use by clients and staff.
Conducts training for client and their staff.
Collaborates with clients on “Go / No Go” cut-over decisions e.g., rollouts.

Key Qualifications:

Your application must describe your qualifications as they relate to:

Post-secondary education in Business, Computer Science, or related discipline.
Certification in CBAP, PMI-PBA, or other business analysis certifications.
Experience in documenting workflows and systems using UML and BPMN - skilled in using process modeling tools such as Visio, Lucidchart, or Sparx EA.
Experience conducting risk assessments, and risk mitigation planning.
Considerable expertise in preparing and documenting business cases, use cases, user stories, functional and non-functional requirements, traceability matrix, gap analyses, and system specifications.
Considerable facilitation and interpersonal skills with a demonstrated ability to engage diverse stakeholder groups—including program leads, business teams, and IT teams—to elicit requirements, lead workshops, negotiate priorities, and communicate effectively across audiences.
Extensive experience analyzing and redesigning business processes to identify efficiencies, improve service delivery, and automate workflows.

You should also have:

Ability to align business analysis work with strategic priorities, enterprise objectives, and performance outcomes.
Ability to participate in the evaluation and implementation of third-party or SaaS healthcare solutions, including RFP/RFI processes, market scans, and fit-gap analysis.
Knowledge of change readiness activities, including stakeholder communications, user training coordination, and transition planning during system rollouts.
A background in business administration, and application development with an understanding of the project development cycle and project management methodologies (agile and waterfall).
Proven ability to work collaboratively with business and technical teams to deliver solutions that improve service delivery and meet compliance, governance, and strategic objectives.
Knowledge of system integration methods, APIs, and vendor solution onboarding.
Understanding of software architecture, data flows, and interface requirements in complex technical environments.
Exposure to working with healthcare data, EMRs, or business intelligence tools.
Familiarity with data governance frameworks, data quality, and privacy legislation (e.g., PHIPA, FIPPA).
Hands-on experience applying business analysis techniques within Agile (e.g., Scrum), Waterfall, and hybrid project environments.
Proficient in using modern tools such as JIRA, Confluence, Azure DevOps, and MS Office.
Awareness of the business context and public health mandates would be an asset.
Ability to support sprint planning, and adapt deliverables based on methodology.
Proven ability to support testing activities including UAT planning, test case development, and traceability.
Familiarity with continuous improvement methods such as Lean or Six Sigma is an asset.

Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants who provide an email address may receive their written correspondence with respect to this job posting directly to the email address provided with their application. As an applicant, it is your responsibility to ensure that you check your email regularly to receive this correspondence.

Accommodation will be provided in all parts of the hiring process as required under the City of Toronto's Employment Accommodation policy. Applicants need to make their needs known in advance.

Internal Posting Details

Eligibility to Apply:

All employees are invited to apply for this position.
Priority consideration will be given to applicants with Local 79 seniority or aggregate service on the job posting closing and job offer dates.

Notes:

Applicants are required to demonstrate in their applications/resumes that their qualifications match those specified in the job posting. Additional information submitted after the job posting closing date will not be accepted.
Assessment may include an interview, written and/or practical test. Location of assessment to be determined.
A candidate list will be established.
An employee's reporting relationship and/or work location may change due to operational reasons and in accordance with the Local 79 Full-time Collective Agreement.
Information in preparing for City job competitions is available on the internal Job Opportunities website. If you do not have a computer, you may use the computers in the learning kiosks located at City Hall, Etobicoke, Scarborough Civic Centres and public libraries.

How to Apply for this Opportunity:

Interested candidates must apply using one of the following methods:

Online: (recommended) If you are viewing the posting on a computer, click on the "Apply Online Now" button. If you are viewing a paper copy of the posting, go to www.toronto.ca/jobs, click on "Employee Access" and follow the instructions to view, register and apply online, or;
Mail: your application, resume and cover letter, quoting the Job ID #59030 to Alex Lee, Human Resources Consultant, 55 John Stret, 12 floor, Toronto, Ontario, M5V 0C4, or;
Fax: your application, resume and cover letter, quoting the Job ID #59030 to 416-696-3771

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

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