Senior Technical Support Specialist 1 (SAP Technical/Basis Administrator)

• Job ID: 65332
• Job Category: Information & Technology
• Division & Section: Technology Services, Enterprise Services & Operations
• Work Location: Metro Hall, 55 John St, Toronto, ON M5V 0C4
• Job Type & Duration: Full-time, Temporary (12 months) Vacancy

• Salary Range: $115,672.00 - $160,649.00

  Hiring Zone: $127,728 - $138,484

• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 13-Jul-2026 to 27-Jul-2026

Is this role right for you?

Are you an experienced SAP Technical/BASIS Administrator looking to apply your expertise in a large, complex enterprise environment? This is an opportunity to join the City of Toronto’s SAP Technical/BASIS Administration team within a certified SAP Customer Centre of Expertise.

Reporting to the Manager, SAP & Technical Solution Services, you will support the administration, sustainment, and continuous improvement of the City’s enterprise SAP landscape. You will provide technical leadership and operational support across a broad SAP environment, including SAP S/4HANA Cloud (Private Edition), ECC, GRC, Ariba, SuccessFactors, BW, BusinessObjects, SAP Analytics Cloud, Business Technology Platform, Fiori, Enterprise Portal, Cloud ALM, and related SAP cloud and infrastructure services.

This role supports SAP platforms across cloud and on-premises environments, including development, testing, training, pre-production, disaster recovery, and production landscapes. You will also contribute to project initiatives, operational standards, automation, cybersecurity practices, and continuous improvement of SAP platform administration.

This is a strong opportunity for a technically skilled SAP professional who enjoys solving complex issues, supporting critical enterprise systems, and providing guidance in a dynamic public-sector technology environment.

Major Responsibilities:

The major responsibilities of this position include, but are not limited to, the following:

SAP Technical/BASIS Administration and Operational Support

• Provide senior-level SAP Technical/BASIS administration, operational support, and technical leadership for the City’s enterprise SAP landscape, including SAP S/4HANA Cloud (Private Edition), SAP ECC, SAP GRC, SAP Ariba, SAP SuccessFactors, SAP BW, SAP BusinessObjects, SAP Analytics Cloud, SAP Business Technology Platform, SAP Fiori, SAP Enterprise Portal, SAP Cloud ALM, and related SAP technologies.
• Support SAP systems and HANA databases across cloud, on-premises, and hybrid environments, including Sandbox, Development, Quality Assurance, Training, Pre-Production, Disaster Recovery, and Production environments.
• Lead and support the installation, configuration, maintenance, monitoring, upgrade, lifecycle management, and technical administration of SAP platforms, databases, cloud services, middleware, SAP Business Technology Platform (BTP), SAP Cloud Connector, SAP Datasphere, and related infrastructure components.

System Availability, Security, Performance and Recovery

• Monitor SAP system availability, capacity, performance, security, and reliability; identify risks or service issues; conduct root-cause analysis; and implement solutions to maintain stable and effective SAP service delivery.
• Apply SAP patches, SAP Notes, security updates, vulnerability remediation, certificate lifecycle management, configuration changes, and technical fixes in accordance with corporate change management, cybersecurity, audit, and quality assurance standards.
• Coordinate SAP system refreshes, backup, recovery, disaster recovery, and business continuity activities to support corporate recovery requirements and minimize service disruption.
• Participate in 24/7 on-call support, as required, to respond to critical incidents and support the availability of highly confidential enterprise systems.

Standards, Architecture and Continuous Improvement

• Establish, recommend, and maintain standards, procedures, guidelines, and best practices related to SAP system administration, technical operations, high availability, security, change management, automation, and lifecycle management.
• Design and review SAP technical architecture solutions, and provide technical advice and consultation to business users, technical teams, vendors, and other stakeholders to determine requirements, assess solutions, evaluate alternatives, and recommend SAP architecture, integration, security, infrastructure, and operational approaches.
• Review, assess, and recommend emerging SAP, cloud, automation, monitoring, and enterprise platform technologies to improve service reliability, reduce costs, strengthen security, and enhance operational efficiency.

Project Delivery, Procurement and Vendor Management

• Lead or contribute to SAP technical projects and modernization initiatives by developing project plans, defining technical requirements, coordinating resources, monitoring milestones, identifying risks, and reporting on progress and deliverables.
• Support procurement and vendor management activities, including the development and review of business cases, technical requirements, Statements of Work, RFIs, RFQs, RFPs, service-level expectations, and evaluation of technical solutions.
• Provide technical SAP administration support to other City divisions and agencies, as required, in the implementation, sustainment, and operation of SAP solutions.

Compliance, Budget and People Leadership

• Support compliance with applicable legislation, privacy requirements, cybersecurity standards, corporate policies, and internal controls related to confidential corporate and application data.
• Provide input into assigned budgets and support the monitoring of expenditures to ensure resources are used effectively and remain within approved limits.
• Supervise, assign, schedule, review, motivate, and train assigned staff and/or project resources, while supporting effective teamwork, high-quality service delivery, continuous learning, accountability, and innovation.

Key Qualifications:

Your application for the role of Senior Technical Support Specialist 1 (SAP Technical/Basis Administrator) should describe your qualifications as they relate to:

1. Post-secondary education in Computer Science, Information Technology, Engineering, Business Technology, or a related discipline, or an equivalent combination of education and experience. SAP Certified Technology Associate certification, or an equivalent SAP Technology certification, is considered an asset.
2. Extensive experience as an SAP Technical/BASIS Administrator supporting complex enterprise SAP landscapes in cloud, on-premises, and/or hybrid environments.
3. Considerable experience in the installation, configuration, maintenance, and monitoring of SAP products, including SAP ERP Central Component (ECC) 6.0 EHP8 on HANA, SAP S/4HANA Cloud, Private Edition (RISE), SAP GRC, SAP Business Warehouse (BW) on HANA, SAP BusinessObjects (BOBJ), SAP Ariba, SAP SuccessFactors, SAP Analytics Cloud (SAC), SAP Business Technology Platform (BTP), SAP Datasphere, SAP Fiori, SAP Cloud ALM and/or Solution Manager, SAP Cloud Connector, SAP Data Services/Information Steward, SAP Identity Authentication Service (IAS), SAP Identity Provisioning Service (IPS), SAP Landscape Management (LaMa), and SAP HANA Cockpit.
4. Extensive experience with SAP HANA database administration, including database monitoring, performance tuning, backup and recovery, system refreshes, and problem determination.
5. Extensive experience in capacity planning, system monitoring, performance tuning, and problem determination for a complex SAP landscape in a large, diverse computing and telecommunications environment.
6. Extensive experience in performing SAP system administration tasks in Unix/Linux environments. SuSE (15+) is preferred.
7. Experience in the installation, configuration, maintenance, and monitoring of SAP S/4HANA. At least one full lifecycle implementation of SAP S/4HANA with Fiori deployments is preferred.
8. Experience in SAP integration technologies, including installation, configuration, administration, and monitoring for connections between SAP and non-SAP systems. Experience with SAP Business Technology Platform (BTP), Integration Suite, API Management, Cloud Connector, Connectivity, and Destination Services is considered an asset.
9. Experience with integration of SAP SaaS solutions with on-premises SAP deployments. Integration with SAP Ariba, SuccessFactors, SAP Datasphere, Salesforce, and SAP Analytics Cloud is advantageous.
10. Experience with the installation and administration of SAP products in virtualized on-premises and hyperscaler environments. IBM PowerVM and Amazon Web Services (AWS) experience is preferred.
11. Experience using and configuring SAP Cloud ALM and/or Solution Manager for technical monitoring, change management, release management, lifecycle management, and related SAP operational best practices.
12. Experience implementing and configuring SAP identity, authentication, and access integration technologies, such as SAP Identity Authentication Service (IAS), SAP Identity Provisioning Service (IPS), Microsoft Entra ID integration, LDAP, Kerberos, OAuth2, OpenID Connect, and SAML authentication protocols.
13. Demonstrated technical project leadership, including the use of project management methodologies such as Agile, SAP Activate, or equivalent approaches; estimating and tracking effort; coordinating resources; preparing business cases, proposals, solution options, technical recommendations, budget information, project updates, and supporting the successful delivery of complex technical initiatives.
14. Strong facilitation, communication, conflict resolution, problem-solving, critical issue management, and technical leadership skills, with sound judgment in analyzing complex SAP technical and operational issues, identifying risks, evaluating options, and recommending timely, effective, and sustainable solutions for enterprise environments.
15. Demonstrated leadership in supervising, mentoring, coaching, training, and supporting the development of technical staff and/or project resources on an ongoing or project basis, with the capacity to work independently and collaboratively within multidisciplinary teams.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.