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TECHNOLOGY ANALYST 2

 

  • Job ID: 64244
  • Job Category: Information & Technology
  • Division & Section: Technology Services, Enterprise Services & Operations
  • Work Location: North York Civic Centre, 5100 Yonge St, North York, ON
  • Job Type & Duration: Full Time, 1 Permanent Vacancy
  • Hourly Rate and Wage Grade: $42.28 - $46.31
  • Shift Information: Monday to Friday, 35 hours per week
  • Affiliation: L79 Full-time
  • Number of Positions Open: 1
  • Posting Period: 08-May-2026 to 27-May-2026
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In this role you will provide desktop support for Information Technology hardware and software, and will provide implementation support for IT projects.

 

Major Responsibilities:

 

The primary responsibilities as a Technology Analyst 2 will be varied. Specifically, you will:

 

  • Provides desktop support for Information Technology hardware and software.
  • Responds to enquiries from users regarding Information and Technology problem and service requests
  • Consults with users concerning hardware/software problems and provides technical assessment, analysis and resolution of problems and issues.
  • Extracts information required to diagnose and resolve problems.
  • Installs and configures desktop-related hardware and software.
  • Implements City-wide and Divisional hardware and software upgrades and projects.
  • Co-ordinates and/or escalates with internal and external groups, including vendors, on resolution of technical problems.
  • Follows up on problems and keeps users informed until the problems are resolved.
  • Participates in team projects and makes recommendations to enhance the quality and efficiency of support.
  • Provides inputs to the developments and improvements to current environment, policies and processes.
  • Provides training to clients in use of desktop technology.
  • Prepares documentation to facilitate transfer of knowledge.
  • Provides input for statistics and drafts summary reports.
  • Documents solutions to hardware/software problems for users and other IT staff.
  • Collects and maintains asset inventory. Disposes of hardware and software.
  • Performs desktop-related IT tasks in response to issues, client service requests, and operational requirements as assigned.
  • Travels within the City of Toronto as required. Travels to other GTA locations for training and adhoc computer support.


Key Qualifications:

 

Your application for the role of Technology Analyst 2 should describe your qualifications as they relate to:

  1. Post-secondary education in a computer-related field, or the equivalent combination of education and/or related Tier 2 Desktop Support experience.
  2. Experience in a large, diverse computing and customer support environment providing desktop support.
  3. Experience configuring and troubleshooting technical issues with Windows 10/11, Novell, Office 365, various web browsers (Chrome, Edge), Desktop Imaging, and mobile computing devices, such as Tablets, Notebooks, Toughbooks, Smartphones and handheld devices.
  4. Experience and strong working knowledge of the functionality of Active Directory, Enterprise Security Level software
  5. Extensive experience providing over-the-phone and in-person technical support while documenting requests and incident as per ITIL processes.


You must also have:

 

  • Ability to prioritize, plan, organize and work independently and cooperatively with others in a team environment.
  • Possession of a valid Ontario class "G" Driver's Licence and access to a properly insured vehicle.
  • Ability to lift objects (up to 40 lbs).
  • Ability to travel within the City Of Toronto as required.
  • Strong conceptual, analytical and problem-solving skills.
  • Commitment to customer service, performance quality and continuous improvement.
  • Excellent communication skills with the ability to convey, clearly and effectively to a variety of audiences.

 

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

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