TRAFFIC AGENT

Amendment #1
07/31/2025
Please note removal of key qualifications and change to the criteria section as well as the special notes section.

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• Job ID: 58663
• Job Category: Audit, Compliance & Inspections
• Division & Section:Transportation Services, Traffic Management
• Work Location: Various Assigned Locations
• Job Type & Duration: Full-Time, 1 Permanent vacancy & 1 Temporary (12 month) vacancy
• Hourly Rate: $42.96 - $47.05
• Shift Information: 35 Hours Per Week. Various Shifts including Weekdays, Weekends, Nights & Holidays
• Affiliation: L79 Full-time
• Number of Positions Open: 2
• Posting Period: 31-JULY-2025 to 5-SEPT-2025

Join us for a Traffic Agent Information Session!

Interested applicants are recommended to join us at our virtual and/or in person info sessions. You will have the opportunity to learn more about the role and working for the City of Toronto, ask questions related to the position, and find out more about the application process.

Job Description:

The Traffic Agent will provide critical traffic control and congestion management for the City of Toronto's Transportation Services Division, by implementing traffic mitigation measures, as it relates to the public Right of Way and in accordance with the Highway Traffic Act, City of Toronto Municipal Code and and the Community Safety and Policing Act, 2019, which governs Special Constable appointments.

Major Responsibilities:

• Implementing congestion management measures by directing traffic at intersections to ensure the safe and efficient movement of pedestrians, cyclists and motorists.
• Directs the flow of traffic within the City of Toronto and ensures barricades and other measures are implemented to ease congestion and ensure the safety and security of the public for all modes of Transportation.
• Provides in field active traffic management and educates the public on traffic operations at various projects not limited but including construction, signal activation and maintenance, events and critical intersections.
• Provides traffic coordination, parking enforcement and responds to vehicle and pedestrian related emergencies or other emergencies that occur on the roadway.
• Prepares and confirms details of incident reports as required.
• Carries out the duties of a sworn Special Constable/Peace Officer, Provincial Offences Officer and agent in accordance with Canadian/Provincial/Municipal laws and established contracts, agreements, policies and procedures, etc.
• Treats the public with respect and dignity and ensures compliance with AODA requirements.
• Provides feedback that assists with developing and implementing traffic mitigation measures and background research. Provides a summary-in-brief with the outcome and forwards recommendations.
• Ensures compliance with emergency preparedness measures and Occupational Health & Safety regulations.
• Responds to emergencies affecting the safety of those on the highway (i.e. falling glass from buildings, fallen scaffolding on roadways, flying debris, collisions, etc.) and initiates the attendance of emergency responders when required.
• Assists in the safe and timely movement of emergency vehicles through intersections.
• Promotes compliance with the City of Toronto's by-laws and provincial statutes and educates members of the public of their responsibilities as they relate to the Right of Way.
• Participates and/or leads the review of existing, and the development of new programs and processes related to the Right of Way.
• Creates and Conducts educational programs and trains new staff.

To be considered for a positions as a Special Constable you must meet all the following criteria:

1. Be a Canadian Citizen or Permanent Resident;
2. Be at least 18 years of age;
3. Be physically and mentally able to perform the duties of the position in regard to your own safety and the safety of the public;
4. Be of good character
5. Hold a valid Ontario Class G Driver’s License
6. Must be able to successfully pass a fitness assessment, written assessment, interviews, reference checks, police background check and all mandatory training requirements
7. Education Requirement

• Applicants must have a Grade 12 secondary school diploma or an equivalent combination of education and experience. This may include:
• A university degree
• A degree, diploma or advanced diploma from an Ontario college of applied arts and technology
• A degree, diploma or advanced diploma from an Indigenous Institute authorized under the Indigenous Institutes Act, 2017
• A certificate or equivalent document issued by a post-secondary institution that is recognized as comparable to a degree or diploma listed above
• Additional educational criteria may apply as outlined in regulations under the Community Safety and Policing Act, 2019.
• Once hired, you’ll be appointed as a Special Constable and receive specialized training in traffic management, operational procedures, and lawful enforcement.

 Special hiring notes:

• Successful candidates are required to complete and pass Special Constable Training and all other mandatory training to be considered for this position.
• Pass all testing mandated by the City of Toronto, Toronto Police Services Board and the Community Safety and Policing Act.
• As a condition of employment, selected candidates will be required to obtain and maintain Special Constable Status in accordance with any established agreement throughout their employment as a Traffic Agent.
• Must be able to pass a background investigation for the purpose of obtaining Special Constable Status.
• Full Traffic Agent hiring process is approximately 40 weeks.
• The following steps are included in the Traffic Agent hiring process. Candidates need to be successful at all these steps to be awarded a position:
• Initial application screening
• Fitness assessment (Shuttle Run, Pass Level of 5.5)
• Written assessment, a screening Interview,
• Panel Interview
• Reference checking (1 Current Supervisor, 1 Employment, 2 Character References)
• Pre-screening (Initial Background Investigation)
• Background investigation (requires submission of a Preliminary Background Questionnaire)
• Issuing Conditional Job Offer Letters
• Upon acceptance of Conditional Offer Letter, successful candidates must obtain their Special Constable status, process outlined below:
• Special Constable Training & all other provincially mandated training
• Successful completion of Ontario Police College testing
• First Aid and all other Mandatory Training
• Provincial & TPSB approval
• Oath Taking
• Final Approval
• Achieved Special Constable Status
• Assignment of Badge Number and Special Constable ID number
• Completion of in field training with Toronto Police and Traffic Agent Program
• Successful Completion of field evaluation
• Maintain Special Constable status in accordance with Provincial Legislation

You must also have:

• Ability to stand for long periods of time in live traffic in various weather conditions including, but not limited to, snow, rain, cold, and heat.
• Ability to work shifts (days, afternoons, nights, weekends and holidays).
• Access to a personal vehicle to be used for work purposes and be willing to drive to assigned locations across the city.
• Ability to use various tools and equipment related to the role including Personal Protective Equipment (PPE).
• Ability to make independent decisions in the field under stressful conditions in a fast paced environment.
• In-depth knowledge of, legislation, codes, and by-laws including: Highway Traffic Act, Municipal By-Law Enforcement Act, the Provincial Offences Act and Provincial Court Operations.
• Familiarity with and knowledge of the Occupational Health & Safety Act, the Human Rights Code and related Orders including Accommodation for Ontarians with Disabilities Act.
• General knowledge and understanding of the City of Toronto's technical standards, policies and practices related to permitted road activities.
• Excellent interpersonal, written and verbal communication skills to provide a high-level of public service in responding to a variety of diverse situations (i.e. the public, emergencies, and law enforcement officials).
• Ability to use good judgment, problem solving, and decision making skills to assess and resolve situations which may require negotiation to affect resolution in urgent, volatile, sensitive, contentious, emotional and/or intimidating situations.
• Ability to use computer applications (e.g. Microsoft Word, Excel, for word processing and database management) to provide clear, timely and detailed documentation for investigations, enforcement activities, and incident response.
• Ability to work independently and as part of a team.
• Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity, and respectful workplaces.
• Ability to work from various sites across the City of Toronto.

NOTE TO ALL APPLICANTS:
There is a PART-TIME, TEMPORARY Traffic Agent posting, Job ID: 58271. Should you want your application to be considered for the part-time posting as well, you must also submit your application to that posting.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.