TRAINER BUSINESS PROCESS

• Job ID: 56933
• Job Category: Education & Training
• Division & Section: Finance Shared Services, Business Services
• Work Location: Metro Hall, 55 John St, Toronto, M5V 3C6
• Job Type & Duration: Full-time, Temporary Vacancy, 12 months
• Hourly Rate and Wage Grade: $40.69 - $44.57, TFS145, Wage Grade 7911
• Shift Information: Monday to Friday, 35 hours per week 
• Affiliation: L79 Full-time
• Number of Positions Open: 1
• Posting Period: 27-Jun-2025 to 14-Jul-2025
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Job Description

The Trainer Business Process will provide Systems Applications Products (SAP) and SuccessFactors oriented training to users. Prepares user training materials including training manuals and quick reference guides, designs and delivers user training, and prepares communications of general information on the SAP and SuccessFactors systems.

Major Responsibilities:

• Designs, monitors and maintains delivery of customized and existing training programs on SAP (including ESS/MSS Portal) software and SuccessFactors for users in the Corporation.
• Assesses customer end user training needs during the implementation process.
• Develops and maintains online training environment, customer agendas, technical user manuals and SAP training aids to be posted on Corporate Pension, Payroll & Employee Benefits website.
• Prepares PowerPoint slides and delivers quality training to all Divisional SAP users and instructs users on operation of SAP software, (e.g. payroll and benefits, time entry, personnel actions, payroll clusters, specialized reporting, ESS and MSS).
• Provides support and troubleshooting service to users experiencing SAP application support problems.
• Recommends improvements and modifications to existing and future SAP user based training initiatives.
• Ensures that SAP software products are operational as per user requirements.
• Conducts orientation and presentations to new users on the SAP system and related information technology concepts and equipment.
• Assists Division in implementing upgrades/modifications to SAP software (e.g. testing, workshop documentation).
• Observes, tests and reports on user performance and reliability of information provided in training sessions.
• Communicates with groups inside and outside of the Division for updates on changes, current trends, emerging methods, technologies, collective agreement, corporate policies and legislation.
• Modifies and updates training materials for upgrades and additional functionality.
• Escalates issues and concerns to Supervisor/Analyst.
• Writes report specifications for support systems.

Key Qualifications

1. Experience in the preparation of business process and/or computer system documentation, including user training materials and/or job aids
2. Experience designing, delivering and evaluating workshops, training courses, programs and materials.
3. Considerable experience using SAP Payroll, Benefits or Time Management modules, SuccessFactors or ESS/MSS
4. Experience providing technical support to end users and proficient in MS suite (Excel, Word, PowerPoint).
5. Experience in payroll or benefit processing (e.g. time entry, personnel actions or specialized reporting).

You must also have:

• Thorough understanding of Payroll structures and integration between various modules within SAP financial system.
• Advanced knowledge of overall capabilities of SAP payroll module.
• Ability to troubleshoot, resolve problems and analyze user requirements, develop solutions and clearly communicate these observations and findings through training initiatives.
• Ability to communicate clearly and effectively, both orally and in writing, in order to design and conduct training and user orientation in software utilization and business processes as they relate to the Pension, Payroll and Employee Benefits Division (PPEB).
• Ability to consult and partner with other business areas within and outside of PPEB. Knowledge of the City's collective agreements, policies, employment standards and government requirements.
• Knowledge of layout, formatting and text editing for production of training documents and presentations.
• Ability to coordinate with subject matter experts, design and develop technical materials and reports.
• Good organizational skills with the ability to multi-task and work in a high pressure, high volume team-oriented environment with minimal supervision.
• Experience in developing eLearning modules is an asset.
• Ability to be flexible in work schedule (e.g. overtime/lieu time may be required).
• Must be able to attend and provide off-site training sessions.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.