WORKFORCE ASSISTANT

• Job ID: 51382
• Job Category: Human Resources
• Division & Section: Transportation Services, Business Performance
• Work Location: Metro Hall - 55 John Street, 17th Floor, Toronto
• Job Type & Duration: Full-time, Permanent Vacancy
• Salary: $58,527.00 - $71,958.00
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1 
• Posting Period: 30-Oct-2024 to 14-Nov-2024 
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Job Summary:

The Transportation Services Division is committed to building and maintaining a resilient transportation network so that people connect with the places, activities, and communities they value in the City of Toronto. The Workforce Development & Planning Team supports this mission by leading divisional workforce projects and initiatives related to reconciliation, equity and diversity, recruitment, health and safety, culture, and engagement as well as learning and development.

The Workforce Assistant is an integral member of the Workforce Development & Planning Team. Reporting to the unit Manager, the Assistant ensures all team processes and systems run smoothly, manages all team administration and data tracking, as well as triages general inquiries.  The Assistant would also directly support Transportation Services workforce related events.

Working closely with a team of experienced Human Resources professionals, the Assistant will become immersed in end-to-end Human Resources operations in a complex, unionized City division.  This role provides an opportunity for the successful incumbent to further their human resource knowledge and application.

The Workforce Development & Planning Team thrives on a culture of positivity, creativity, and continuous growth. If you are passionate about contributing to a positive workplace culture, love to be creative, and have exceptional communication, administrative, and coordination skills, this could be the role for you.

Major Responsibilities:

The primary functions associated with this position includes a variety of administrative and support functions, but are not limited to the following:

Administration

• Provides administrative support and coordination in Human Resources related activities such as recruitment file maintenance and archiving, complement management maintenance, and training record and calendar maintenance.
• Coordinates the unit’s budget activities pertaining to procurement such as conferences, memberships, tuition reimbursements and subscriptions.
• Supports the unit’s inventory of computer equipment, including the procurement of new equipment and technology needs.
• Maintains strict confidentiality of information and records.
• Develops unit administrative procedures and systems.

Program and Project Support

• Supports unit’s educational activities such as student placements, attendance management and program logistics.
• Provides onboarding activities/orientation to new unit staff as appropriate.
• Supports unit projects, programs, and events.
• Participates and completes assigned project work independently within tight timeframes.
• Supports policy and procedure development as assigned.
• Supports divisional training activities.

Communication and Reporting

• Composes detailed correspondence in matters relevant to the scope of responsibilities.
• Compiles, maintains, tracks and trends statistical data for use in forecasting; participates in analysis.
• Prepares visual presentations, briefing materials, and other documentation.
• Assists in preparing and maintaining unit web and intranet content.
• Represents the unit in communications with internal and external stakeholders, in matters relevant to the scope of responsibilities.
• Responds to detailed inquiries from divisional and City staff and the public in a diplomatic and efficient manner.

Key Qualifications:

1. Graduate from a relevant university or college program such as Human Resources, Psychology, Marketing, Communications or Business Management is an asset, or the equivalent combination of education and experience.
2. Administrative experience supporting senior level employees.
3. Experience with a variety of software packages including but not limited to (i.e. Microsoft Office, Slido, and/or Adobe). E-learning software administration experience is considered an asset.
4. Experience in the preparation and drafting of standard correspondence and reports and handling of confidential information.
5. Ability to identify and analyze problems and inefficiencies and suggest corrective actions and solutions.
6. Excellent written and verbal communication skills with the ability to prepare detailed documentation requiring application of regulations, guidelines, policies, and procedures.
7. Ability to establish productive working relationships with all levels of staff, union officials and the public with well developed conflict resolution skills.
8. Ability to effectively establish timelines and handle a varied workload, with impeccable organizational skills.
9. Ability to work independently in a dynamic, complex environment, as well as part of a team.
10. Willingness to learn, expand skill sets as part of an evolving team to help move the corporate and divisional workforce initiatives forward.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.