BUS SUPT & WORKFORCE PLANNING SPECIALIST

• Job ID: 52395
• Job Category: Human Resources
• Division & Section: Employment & Social Services, E&SS Business & Financial Supports
• Work Location: Union Station, 65 Front Street West, 3rd Floor
• Job Type & Duration: Full-time, 1 Permanent, 2 Temporary (18 month) vacancies
• Salary: $93,734.00 - $123,449.00 annually
• Shift Information: Monday to Friday, 35 Hours per Week
• Affiliation: Non-Union
• Number of Positions Open: 3
• Posting Period:  6- JAN- 2025 to 20- JAN- 2025
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Employment & Social Services Division

Toronto is Canada’s largest city with a population of about 6.6 million people in its metropolitan area.  Ranked the fourth most populated city in North America, Toronto is a world leader in business, finance, technology, entertainment, and culture. Its large population of immigrants from all over the globe has also made Toronto one of the most multicultural cities in the world.

The Role:

As a Business Support and Workforce Planning Specialist within the Organizational Development team at Toronto Employment and Social Services, you will lead and support initiatives that advance the division’s organizational excellence. Your role involves developing and implementing talent management strategies, including but not limited to performance management, onboarding, leadership development, mentoring, coaching, succession planning, and organizational design, to support both short-term operational goals and long-term workforce planning. All programming created will incorporate equity, diversity and inclusion principles.

You will contribute to the change management processes by designing and delivering communication plans, tools, and resources that help staff adapt to organizational realignments and transformation initiatives through collaboration with all levels of staff (senior leadership to front-line).

If you thrive on tackling challenges, pursuing continuous improvement, and championing employee engagement, now is the perfect time to join us on this exciting journey!

Reporting to the Manager, Organizational Planning & Development, the successful incumbent will:

• Promote and create innovative, measurable business solutions in the area of workforce management planning, specifically supporting organizational excellence through the development and implementation of a talent management plan to modernize critical human resource systems.
• Advance and modernize the division’s union and non-union learning program, succession planning and support organization design and non-union performance management programs to improve employee growth and development and increase staff performance and associated customer service accountabilities.
• Work closely with the Manager to identify talent development gaps, develop and implement solutions in alignment with corporate/divisional strategic Co-ordinate and implement the organizational planning and development programs and policies that support change management, organizational realignment, succession planning, job shadowing and mentorships.
• Participate in change management strategies and design, implements, monitor and review the associated change management process with the division.
• Ensure programs are in compliance with legislative requirements related to the Collective Agreements, Employment Standards Act, relevant
• Ministry of Labour Legislation, Accessibility for Ontarians with Disabilities Act, Municipal Freedom of Information and Protection of Privacy Act and the Ontario Human Rights Code.Ensure that all programs and services are delivered through equity, diversity and inclusion lens (Black Racism Action Plan, Reconciliation Action Plan, and other City and divisional EDI initiatives)
• Develop and implement mental health and well-being strategies and programs that foster a healthy workplace environment, prioritize staff well-being, and align with divisional goals including training, resources and partnerships with internal and external stakeholders.

Ensure accountability and promote continuous improvement workforce planning strategies that:

• Provide strategically focused, customer service centered business support, workforce planning and organizational development strategies for the division.
• Provide the systematic and timely gathering and analysis of workforce intelligence on a diverse range of staffing requirements for current and future implications to serve as a basis for resource strategy options and plans.
• Conduct research within the Organizational Development areas, ensuring that such research considers developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
• Identify and track KPI’s for programs and develop solutions supported by data and best practices
• Oversee the divisional organization development webpageresources and  tools for union and non-union staff Develop customized and accessible tools and resources for divisional management Provide input into and administer assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.Support the manager in the procurement process for divisional learning and wellness initiatives

Build Collaborative Relationships and Champion Change Strategies:

• Support the City of Toronto’s various workforce development strategies that bring together government, employers, community organizations and other stakeholders to advance a streamlined, responsive and coordinated workforce development system in Toronto, including division specific programs.
• Advocate for and establish mutually beneficial workforce planning /organizational development strategies that are adaptive and responsive.
• Collaborate with Corporate People & Equity, communicating and sharing the division's human  resource strategy and prioritizing critical issues to ensure support and high standards of  performance are maintained at all times.
• Collaborate the Senior Management Team,management  and committees across the division,provide leadership and expertise/advice in areas of human resource and organizational planning.
• Build relationship with partnerships in other City divisions and the broader public service

Key Qualifications:

Among the strengths you bring to the role of Business Support & Workforce Planning Specialist,

your application will be screened on the following qualifications:

1. Post-secondary education in a related discipline such as Human Resources, Organizational Development, Change Management or Business Administration and/or the equivalent combination of education and experience
2. Experience in the Human Resource area with a focus on one or more of the following areas: Strategic HR Planning, Organizational Development, and Mental Health and Wellness.
3. Experience in project management and program development.
4. Experience creating change management communications materials and communicating change initiatives to divisional management and staff.
5. Experience supporting complex transformations in a multi-union environment.

You will be assessed on the above-noted qualifications as well as on your:

• Comprehensive knowledge of human resources and related legislation, including the Employment Standards Act and Human Rights Code. Familiarity with relevant collective agreements and human resources policies and procedures is an asset.
• Proven consultation and advisory skills with the ability to work at all levels of the organization in assessing organizational needs and developing and implementing effective programs and strategies within a unionized work environment.
• Excellent human relations and conflict management skills with the ability to handle matters of a confidential /sensitive nature as it relates to management and unionized employees.
• Highly developed business writing skills, critical thinking, judgement, tact, and expertise in facilitating consensus and persuading / negotiating with a variety of stakeholders.
• Knowledge of legislation in the area of Occupational Health and Safety

Note To Current City of Toronto Employees 

City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.