SUPPORT ASSISTANT A

• Job ID: Support Assistant A
• Job Category: 59401
• Division & Section: Senior Services & Long-Term Care, Administrative
• Work Location: 1530 Markham Rd, Toronto, M1B 3G4
• Job Type & Duration: Full-Time, Permanent
• Hourly Rate and Wage Grade: $40.08 - $43.91, TF0004, Wage Grade 10 
• Shift Information: Monday to Friday, 35 Hours Per Week
• Affiliation: L79 Full-time
• Number of Positions Open: 1
• Posting Period: 20-Jan-2026 to 03-Feb-2026
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The City's Seniors Services and Long-Term Care Division supports Toronto seniors and residents in long-term care homes to have the healthiest, most fulfilling lives possible through exceptional care and services. Vulnerable individuals who reside in the community are supported through adult day programs, supportive housing services, tenancy support and homemakers and nurses services. CareTO is our brand for the culture change we are investing in for the City's 10 directly operated long-term care homes (https://www.toronto.ca/community-people/housing-shelter/rental-housing-tenant-information/finding-housing/long-term-care-homes/careto/). The division values Compassion, Accountability, Respect and Excellence which shape our organizational culture, our priorities, and the experiences of all those who live, work, volunteer, and visit.

Major Responsibilities:

• Performs specialized administrative tasks, including preparation, investigation, research, review, reconciliation, control and co-ordination of various documentation and processes.
• Ensures and checks the preparation and processing of documents in accordance with appropriate policies and legislation.
• Ensures service delivery of the unit and monitors/controls unit work standards. Reviews processes/work for accuracy, prior to authorizing. Identifies and recommends modifications and oversees implementation of changes. Assists with operational programs/functions.
• Administers, prepares, processes and composes documents, statistical summaries and reports.
• Interprets and applies regulations and practices. Prepares calculations and analysis of data. Compiles data for forecasting/budgeting. Reconciles, deposits/issues accounts, cash and statements.
• Provides work direction, coordination, training and guidance to assigned staff.
• Operates computers utilizing and manipulating a variety of software packages. Prepares and/or presents presentation materials.
• Provides information and guidance to staff, Councillors, the public, agencies, other levels of government etc. orally or in writing.
• Attends meetings and acts as the division and/or unit representative. Signs documents as a representative of the corporation.
• Reviews, coordinates, responds to and approves applications/plans from the public.
• Co-ordinates meetings, events and schedules. Takes/transcribes minutes.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Considerable office administration experience at a senior level in developing and implementing administrative work procedures and systems all while working within a team environment.
2. Considerable experience in a fast-paced customer service environment with good interpersonal and conflict management skills, dealing with all levels of staff, the public and external stakeholders effectively, in person, by telephone and in writing.
3. Considerable experience using computers and various software packages such as Microsoft Office Suite (i.e. Word, Excel, Access, and Outlook), and other software applications relevant to supporting the Division (e.g. Goldcare, SAP).
4. Considerable experience creating and formatting documents, letters, memos, reports, charts, spreadsheets, and presentations.
5. Considerable experience providing work direction, training, guidance, and support to clerical staff.

You must also have:

• Ability to identify and analyze problems or inefficiencies and develop effective solutions.
• Excellent verbal and written communication skills with the ability to prepare detailed documentation.
• Excellent interpersonal skills with the ability to establish and maintain effective working relationships with the public and staff and to be able to relate to people in an objective and empathetic manner.
• Excellent organizational skills with the ability to effectively establish timelines and handle a varied workload.
• Must be able to work independently and as part of a team in a dynamic, complex environment, working with a quality improvement focus with a commitment to our client's individual care needs
• Ability to handle confidential and sensitive information with discretion and tact.
• Familiarity with government legislation in the area of Occupational Health and Safety.
• Knowledge of Federal and Provincial benefits and pensions and Long-Term Care legislation.
• Knowledge of Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) and Personal Health Information Protection Act (PHIPA).

As a condition of employment with the Seniors Services & Long-Term Care Division, selected candidates will be required to provide a satisfactory Police Reference Check (PRC) with vulnerable sector screening, tuberculosis screening and proof of immunization in accordance with the Fixing Long-Term Care Act, 2021 (O. Reg 246/22).

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.