BUSINESS ANALYST (Toronto Shelter and Support Services)

Job ID: 53404

• Job Category: Finance, Accounting & Purchasing
• Division & Section: Toronto Shelter & Support Services, Program Support
• Work Location: Metro Hall 6th Floor 55 John Street
• Job Type & Duration: Full Time Temporary, 12 Months 
• Salary: $86,716.00 to $112,255   2024 Rate
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 3-Feb-2025 to 18-Feb-2025
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Reporting to the Manager, Risk Management, the Business Analyst is responsible for developing, documenting, and analyzing business policies and processes as well as management practices related to risk management, privacy and information management, business continuity and strategic investments. In addition, the Business Analyst will be making recommendations to mitigate risk and ensure compliance with relevant corporate and legislative requirements.

Major Responsibilities:

• Provides strategic advice and support in areas such as management control tools and reporting, performance measurement, performance data reporting, contracted services, best practices and program and service review.
• Makes policy and business practice recommendations supporting compliance with risk management frameworks and corporate standards.
• Assesses current policies, programs or services and applies a variety of analytic processes and techniques to identify risk and opportunities for improvement and risk mitigation.
• Develops, recommends and implements risk management strategies and processes to ensure risks to the City are minimized.
• Implements detailed plans and recommends policies/procedures regarding specific business program requirements and risk management strategies.
• Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
• Develops options for policies, procedures, business process reviews, management practices and recommends changes to support management functions and improve efficiency and effectiveness of service delivery.
• Analyzes business processes and synthesizes complex information into clear process models and process documentation.
• Reviews financial and program reporting documents and processes for Provincial, Federal and City funding programs.
• Facilitates workshops with business stakeholders to gather and document business and, system requirements.
• Assists with the operation and maintenance of information systems used to manage the business relationship with contracted agencies.
• Conducts business management and financial analysis and determines key indicators to measure the effectiveness and efficiencies of service delivery methods and design processes to track those indicators.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Coordinates one or more projects associated with business systems and process mapping and analysis.
• Develops, documents and implements standard operating policies, business processes and procedures.
• Assists in building and managing consultative and cooperative relationships with others to ensure adequate resources are available to achieve the project goals.
• Prepares business cases, feasibility (including economic, organizational, operational, technical impact) studies, project charters and plans, business, functional and technical requirements, design documents, training strategies and plans and user documentation.
• Prepares reports for Managers and the Director, making recommendations on changes in business methods and processes, including appropriate staffing levels and resource allocation.
• Prepares visual presentations, briefing materials and other documentation as required.
• Provides presentation support and gives presentations as required.
• Develops terms of reference and methodologies for review.
• Consults with, participates in and leads and/or liaises with all divisional units and staff working groups, Committees, external groups and management.

Key Qualifications:

1. Post-secondary education in a pertinent discipline to the job function (e.g. business or public administration), or an equivalent combination of education and experience.
2. Experience conducting business process and risk analysis and reviews, including ability to develop complex tracking systems.
3. Experience designing and preparing business process maps and developing risk mitigation and business improvement plans to streamline and improve work efficiencies and manage risk
4. Experience in researching and applying relevant information privacy laws, regulations, privacy enhancing best practices and industry-accepted privacy and security risk management.
5. Familiarity with public sector performance measurement and risk analysis, and the ability to research and track useful process and program measures for reporting the effectiveness and efficiency of divisional programs.
6. Knowledge of Microsoft Office products to create reports, spreadsheets, presentations (e.g. Word, Excel, PowerPoint), as well as other relevant application products to create work process materials (e.g. MS Project, Visio) and SAP.
7. Knowledge of the Ontario Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), Personal Health Information Protection Act (PHIPA), relevant City by-laws, and any other provincial or federal legislation pertaining to a municipal environment (e.g., federal Personal Information Protection and Electronic Documents Act – PIPEDA). 
8. Highly developed communication (verbal and written) and interpersonal skills to effectively interface with senior management, staff in other divisions, community agencies and other levels of government.
9. Ability to work independently in a demanding, fast paced, constantly changing environment.
10. Ability to prioritize multiple projects, processes and work teams.
11. Ability to prepare schedules, statements, process maps and financial reports

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.