MANAGER COMPLIANCE & REPORTING

• Job ID: 51216
• Job Category: Audit, Compliance & Inspections
• Division & Section: Municipal Licensing & Standard, MLS Licensing Services 
• Work Location: 850 Coxwell Avenue Toronto Ontario M4C 5R1
• Job Type & Duration: Full-time, Hybrid, Temporary Vacancy (12 months)
• Salary: $122,305.00 - $163,639.00
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1 
• Posting Period: 30-OCT-2024 to 13-NOV-2024 
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Major Responsibilities:

Reporting to the Director, Licensing & Regulatory Services, the Manager Compliance and Reporting is responsible to provide leadership in the delivery of compliance audit and reporting services to ensure the effective delivery of Licensing and Regulatory Services.  Primary responsibilities include, but are not limited to the following:

• Ensures that license and permit holders are in compliance with the by-law requirements, licensing standards, financial and reporting obligations, the operating agreement and any other relevant guidelines and regulations.
• Ensures the development and implementation of compliance and quality assurance frameworks and associated procedures required for implementation.
• Manages the development of continuous improvement processes and the evaluation of best practices in licensing compliance.
• Assists in the design, coordination and implementation of program evaluations and operational reviews and audits to assess service impact, cost effectiveness and opportunities for improvement within the licensing system.
• Oversees the administration of third-party audit contracts.
• Conducts regular operational and quality assurance reviews.
• Works with the public and relevant city divisions, agencies, boards, and commissions to address service provision concerns and to ensure contract/program compliance, where compliance issues range from minor to complex within a politically sensitive environment.
• Undertakes risk assessment reviews of individual applicants and develops risk management plans, approaches, and tools on behalf of licensing programs.
• Works with Internal Audit, Legal Services, and other city divisions to lead and coordinate approaches to high-risk clients.
• Designs, coordinates, implements, and analyzes other review processes, including client surveys.
• Completes and/or directs staff to complete audit procedures (interviews, walkthroughs, testing, questionnaires, examining documents and reports, site visits, etc.) developed for each compliance objective.
• Evaluates compliance and risk results and prepares a written summary of major issues (observations, conclusions, recommendations) and discusses with senior management, third party auditor where applicable and business license or permit holder or applicant.
• Develops and implements detailed plans and recommends policies regarding program specific requirements.
• Manages, motivates, and trains a diverse team of supervisors and staff, ensuring effective teamwork, high standards of work quality and organizational performance.
• Promotes a culture of continuous learning, integrity, collaborations and encourages innovation in others.
• Supervises the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work.
• Authorizes and controls vacation and overtime requests.
• Monitors and evaluates staff performance, approves salary increments and recommends disciplinary action when necessary.
• Develops, recommends, and administers the annual budget for the unit, and ensures that the unit’s expenditures are controlled and maintained within approved budget limitations.
• Contributes to the development of the divisional budget.
• Ensures that license and permit holders are in compliance with the by-law requirements, licensing standards, financial and reporting obligations, the operating agreement and any other relevant guidelines and regulations.
• Develops briefing notes and reports for presentation to senior management, standing committees and council.
• Represents the division in meetings and initiatives with other divisions, service providers and other orders of government.
• Supports strategic divisional and corporate initiatives as required.

Key Qualifications:
 

• Post-secondary education in public administration, business, accounting/auditing or related fields pertinent to the job function or an equivalent combination of educational training and/or experience.
• Extensive management experience in the area of operational review and delivery, planning and policy development, quality assurance, continuous improvement and program evaluation.
• Considerable experience in financial analysis and reporting processes including budget preparation and control, expenditure forecasting, preparation and interpretation of financial reports and reporting on key performance indicators for a large-scale public or private sector organization.
• Considerable experience managing compliance and risk management issues relating to business and financial operations.
• Experience in administering third party programs including contract development and compliance.
• Broad knowledge and familiarity of auditing principles and practices
• Excellent project management, strategic, analytical, critical thinking, problem solving and decision-making skills.
• Considerable experience leading, motivating, developing, and managing a diverse workforce in a fast paced, politically sensitive, customer service and results-oriented environment.
• Ability and enthusiasm to foster effective teamwork, manage change and operate in an environment that promotes excellence, innovation, collaboration, accountability, and trust.
• Knowledge and understanding of collective agreements, policies, and government legislation such as the Municipal Freedom of Information & Protection of Privacy Act (MFIPPA), Employment Standards, Occupational Health & Safety and Human Rights Acts
• Highly developed public, labour, and human relation skills to build and maintain effective relations and partnerships with all stakeholders and all levels of the organization.
• Excellent interpersonal, conflict resolution and negotiating skills.
• Excellent presentation, oral and written communication skills with the ability to communicate to a full range of audiences.
• Ability to work in a highly demanding work environment with many competing priorities and demands.
• Excellent computer skills utilizing Office Suite applications such as Microsoft Word, Excel, PowerPoint, Access, and Visio
• Knowledge of BI tools such as Postgres

Equity, Diversity and Inclusion
 

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation
 

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.