APPLICATION & TECH SUPP SPEC 3
Job ID: 51634
Job Category: Information & Technology
Division & Section: Toronto Water, Technology & Customer Experience
Work Location: 60 Tiffield Road
Job Type & Duration: Full-time, Temporary (12 month) vacancy
Hourly Rate and Wage Grade: $39.14 - $42.88, TF0189, Wage grade 11
Shift Information: Monday to Friday, 35 hours per week
Affiliation: L79 Full-time
Number of Positions Open: 1
Posting Period: 21-Nov-2024 to 05-Dec-2024
The Integrated Technology Management Unit is an integral part of Toronto Water that provides long term technology planning while maintaining consistent high quality IT standards across our division. The unit, as part of the Customer & Technical Support section, provides full IT related customer services from acquisition and project implementation to maintenance of information and industrial technologies. ITM is also responsible for the operation and administration of IT infrastructure, computer security and data centres for Toronto Water.
Reporting to the Senior Systems Infrastructure Specialist of the Infrastructure Services Team, the Application & Technology Support Specialist 3 provides services and addresses opportunities and challenges related to Application, Desktop, Network, Security & Access Management, and Server Support.
Major Responsibilities:
- Schedules workload and sets priorities
- Installs and maintains various hardware/software/systems
- Provides expertise in assessment, analysis, evaluation of alternatives and resolution of issues & problems in assigned areas
- Co-ordinates with internal & external groups on resolution of problems
- Participates in team projects and makes recommendations to enhance the quality and efficiency of support Provides input for the development and improvement of the current environment, policies & processes
- Lifecycle management of hardware and software technology assets including planning, acquisition, deployment, maintenance, decommissioning and disposal
- Configures network and server-related hardware and software
- Monitors and maintains access and security of data and infrastructure
- Advises desktop configuration management teams on hardware & software technologies and deployment alternatives
- Advises network management teams on hardware & software technologies, connectivity and backup & recovery alternatives
- Advises security management & control teams on innovation of processes and technology through research and evaluation of emerging trends
- Prepares technical documentation and training material relating to desktop software, web applications, hardware, mobile wireless devices, network connections, printers and multi-function devices
- Prepares statistics and drafts summary reports
- Supports the centralized management of access control Travels to off-site locations
Key Qualifications:
Your application must describe your qualifications as they relate to:
- Post-secondary education in computer science or related discipline, or the equivalent combination of education and/or experience.
- Experience with configuring desktop software and the ability to apply configuring skillsets across various operating systems
- Experience in preparing technical documentation (i.e. knowledge based material) and assisting in developing procedural training material.
- Demonstrated knowledge of diagnosing, troubleshooting and resolving issues in relations with web applications, hardware, mobile wireless devices, network connections, printers and multi-function devices.
You must also have:
- Knowledge in, or understanding of technologies, concepts and architecture
- Ability to lift/move equipment/boxes up to 40lbs
- Ability to work under time constraints and meet deadlines
- Ability to work independently or cooperatively within a team Ability to work on several projects simultaneously
- Good analytical and organizational skills
- Good verbal and written communication skills
- Detail oriented with demonstrated problem solving abilities
- Ability to make judgements about the application of technology to business needs and resolve end-user problems in a client/server and web-based environment
- A valid Ontario Class "G" Driver's License and access to a personal vehicle for work is an asset
NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:
City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.