AREA SUPERVISOR PROCESS OPS AND MAINT

• Job ID: 58130
• Job Category: Operations & Maintenance
• Division & Section: Toronto Water, Wastewater Treatment
• Work Location: Scarborough Pumping Station, 21 Fishleigh Drive
• Job Type & Duration: Full-Time, Permanent Vacancy
• Salary: $103,431.00 - $141,247.00
• Shift Information: Monday to Friday, 40 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 23-Jul-2025 to 07-Aug-2025

Job Description

As a member of the Facility Management Team, reporting directly to the Water Supply Unit Manager, the Area Supervisor Process Operations & Maintenance is fully accountable for ensuring compliance with all applicable legislation, specifically the Ministry of Environment and Ministry of Labour. In addition, the incumbent is responsible for leading the work area staff in achieving specified performance objectives related to processes and maintenance activities and seeking out long term performance improvements. A strong team player that contributes towards the overall performance objectives of the unit and other initiatives undertaken by the section/division.

Major Responsibilities:

• Implements detailed plans and recommends policies/procedures regarding program specific requirements
• Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others
• Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations
• Supervises assigned staff within a designated Work Area and ensures compliance with all applicable legislation such as, Safe Drinking Water Act (SDWA), Occupational Health and Safety Act (OHSA) and other relevant codes and regulations
• Oversees and is responsible for the overall performance, compliance and continuous
• improvement of the assigned operations and maintenance of a Work Area within the Water Supply Unit
• Maintains knowledge/experience in the workings of various types of specialized equipment and processes within the Work Area
• Ensures optimal utilization of management and technological systems by Work Area Staff and other Toronto Water Staff or Contractors (e.g. Work Management System, Toronto Water Asset Geodatabase and related GIS applications, Process Control Systems, and Transmission Operations Optimization (T.O.O. software))
• Reviews information captured in the management and technological systems and other sources in order to improve operational performance by setting standards, and goals to meet objectives
• Demonstrates and promotes behaviours/values, including mutual respect, open communication, trust and conflict resolution
• Effectively handles day to day labour relations matters, including staff performance, adherence to the Collective Agreement and handling of grievances and the imposition of discipline as required
• Participates in the design, selection, implementation and utilization of performance measures for the Work Area
• Leads and supervises scheduling of work in the Work Area to ensure optimum delivery of services
• Participates as a member of divisional/sectional teams in continuous improvement activities including technological and management processes and systems
• Maintains required records in accordance with the City’s Policies and Procedures and to ensure compliance with applicable legislation
• Liaises with other Work Areas, contractors and consulting engineers and support services
• Investigates and initiates appropriate action on complaints or concerns
• Delivers the highest level of customer service both inside and outside of the organization; including liaising with the public on issues related to complaints, inquiries, and education
• Identifies project work and initiates the requisition of appropriate resources and ensures integration of same into the Capital Planning process and Operational Budget Process

Key Qualifications:

1. Extensive experience applying applicable legislation such as the Safe Drinking Water Act, Occupational Health and Safety Act, Ontario Electrical Safety Code, Ontario Building Code, Employment Standards Act, and other relevant codes and regulations governing water system operations in the Province of Ontario.
2. Extensive experience related to the processes, procedures and equipment used in an advanced, large-scale, water treatment plant, including the knowledge required to operate and maintain such a system
3. Experience in planning, scheduling and coordinating work activities.
4. Extensive experience in leading, coaching, training, mentoring staff and providing work direction and holding people accountable in a unionized environment.
5. Experience utilizing computer and various software applications including MS Office (Word, Excel) along with SCADA and database programs.
6. Possession of a valid Ontario license as an Industrial Mechanical Millwright, 1st Class Stationary Engineer or Electrician; or completed post-secondary education in science/engineering or equivalent education with suitable experience.
7. Effective decision maker with a track record demonstrating innovation and results oriented leadership, and the ability to promote and foster teamwork.
8. Ability to lead effective unionized teams using negotiation and conflict resolution skills, and develop collaborative internal and external business relationships.
9. Ability to handle employee and labour relations issues.
10. Excellent report writing, communication (oral and written), presentation and interpersonal skills to deal effectively throughout all levels of the organization including political representatives, consultants, contractors and the public.
11. Understanding of Toronto Water's customer service frameworks and a proven commitment to the highest level of customer service to both internal Toronto Water/City stakeholders and external industrial, commercial, institutional (ICI) and residential customers.
12. May be required to work shifts and be available for standby/callout and work overtime.

Experience with budget development and control will be considered an asset.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.